We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5026522
17 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5026522 The complaint Mr B complains that HSBC UK Bank Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In April 2022, Mr B made a payment of £6,000 from his HSBC account to pay for an online training course. He understood the cou... (4 pages)View decision -
Decision Reference DRN-4698092
17 Jan 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-4698092 The complaint Mr S complains that Nationwide Building Society failed to pay out on a claim he made to it about the failure of a supplier to provide and install a fit for purpose solar panel system, the deposit for which he paid for with credit Nationwide provided. What happe... (3 pages)View decision -
Decision Reference DRN-5232400
17 Jan 2025 U K Insurance Limited UpheldInsuranceDRN-5232400 The complaint Mrs R has complained about U K Insurance Limited because when she tried to take a policy out with it, it refused to assist her with answering a question. What happened Mrs R was looking for new insurance cover. She tried to complete an application with UKI onl... (3 pages)View decision -
Decision Reference DRN-5091119
17 Jan 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5091119 The complaint Mr M complains about the quality of a used vehicle he acquired through a conditional sale agreement with Stellantis Financial Services UK Limited trading as PSA Finance UK (‘PSA’) Mr M says the vehicle was faulty from the start and he wants to now reject it. He... (4 pages)View decision -
Decision Reference DRN-5267945
17 Jan 2025 National Westminster Bank Plc UpheldConsumer CreditDRN-5267945 Complaint Mr O has complained that National Westminster Bank Plc (“NatWest”) unfairly provided him with unaffordable loans. Background Mr O has also complained about credit cards which NatWest provided to him. We’ve explained that we’re considering the credit card complaint... (12 pages)View decision -
Decision Reference DRN-5268152
17 Jan 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5268152 Complaint Mr O has complained about credit cards and the subsequent credit limit increases National Westminster Bank Plc (“NatWest”) provided to him. He says he was provided with credit cards and limit increases despite the fact that his credit reports would have shown that ... (9 pages)View decision -
Decision Reference DRN-5260243
17 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5260243 Complaint Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In April 2021, ... (4 pages)View decision -
Decision Reference DRN-5214214
16 Jan 2025 Fairmead Insurance Limited Not upheldInsuranceDRN-5214214 The complaint Mr H complains about the service that Fairmead Insurance Limited (“Fairmead”) has provided when handling his claim for storm and escape of water damage to his property. What happened In November 2021, Mr H found that the flat roof on his two-storey rear extensi... (4 pages)View decision -
Decision Reference DRN-4956159
16 Jan 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4956159 The complaint Mr O complains about Monzo Bank Ltd. He would like Monzo to refund him the money he has lost as a result of a scam. What happened The details of what happened are well known to both parties so I won’t repeat them here, but in summary, Mr O’s brother was speak... (3 pages)View decision -
Decision Reference DRN-4974326
16 Jan 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4974326 The complaint Mr H complains that Barclays Bank UK PLC blocked his account. Mr H also complains that Barclays took too long to release his account balance back to him, gave him wrong information and sent money back to source. and gave him wrong information. What happened M... (5 pages)View decision
