We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-5254040
16 Jan 2025 Sublime Business Financial Advisers Ltd UpheldPensions and AnnuitiesDRN-5254040 The complaint Mr M complains that he was given unsuitable advice to transfer two defined benefit (DB) pension schemes to personal pension plan arrangements. The first pension was transferred in 2018 and the second took place in 2019. Sublime Business Financial Advisers Limit... (12 pages)View decision -
Decision Reference DRN-5152432
16 Jan 2025 Cofunds Limited Not upheldInvestmentsDRN-5152432 The complaint The estate of Mrs B complained about Cofunds Limited (Cofunds) trading as Aegon. The representative of the estate said Cofunds didn’t act fairly when they tried to settle Mrs B’s accounts. They would like Cofunds to put things right. The estate of Mrs B has be... (3 pages)View decision -
Decision Reference DRN-4997036
16 Jan 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-4997036 The complaint Mrs T complains that holiday accommodation she booked was not of a satisfactory standard. Because she paid for the accommodation with her credit card, issued by Nationwide Building Society, she says that she has a claim against it in the same way as she has a c... (3 pages)View decision -
Decision Reference DRN-4973025
16 Jan 2025 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4973025 The complaint Mrs A complains Sainsbury’s Bank Plc unfairly declined her chargeback claims and wrongly applied a Credit Industry Fraud Avoidance System (‘CIFAS’- the UK’s fraud alert service) marker against her name. What happened In June 2023 Mrs A made three payments to a... (3 pages)View decision -
Decision Reference DRN-5236678
16 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5236678 The complaint Miss K complains that Barclays Bank UK PLC closed her account and returned £950 to the remitting bank. What happened Miss K had an account with Barclays. In June 2023, Barclays wrote to Miss K to say it was going to restrict access to the account while it carri... (2 pages)View decision -
Decision Reference DRN-4934915
16 Jan 2025 Interactive Investor Services Limited Not upheldInvestmentsDRN-4934915 The complaint Mr M complained about Interactive Investor Services Limited (Interactive). He said his statements were incorrect and that although it had acknowledged this, Interactive had failed to correct the error. Mr M said he would like Interactive to put things right. W... (3 pages)View decision -
Decision Reference DRN-5181924
16 Jan 2025 QBE UK Limited Not upheldInsuranceDRN-5181924 The complaint R, a limited company, complains QBE UK Limited turned down a claim it made on its Business Combined insurance policy. R is represented by its broker who I’ll refer to as K. What happened In May 2024 R claimed on its policy for damage to business equipment follo... (2 pages)View decision -
Decision Reference DRN-4887376
16 Jan 2025 Great Lakes Insurance SE Not upheldInsuranceDRN-4887376 The complaint E and E complain that Great Lakes Insurance SE declined their claim for damage to the hull of their sailing yacht What happened E and E had a policy with Great Lakes to cover their yacht which was used for pleasure cruises. The yacht was due to be decommission... (4 pages)View decision -
Decision Reference DRN-5266215
16 Jan 2025 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5266215 The complaint Mr M complains that Aviva Life & Pensions UK Limited (“Aviva”) didn’t treat him fairly when it failed to tell him in 2016 that it was altering the way his pension savings were invested following him reaching the selected retirement date set on his pension p... (7 pages)View decision -
Decision Reference DRN-5267163
16 Jan 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5267163 The complaint Miss C is unhappy that Lloyds Bank PLC (“Lloyds”) won’t refund the money she lost to an investment opportunity she now believes was a scam. What happened The background to this complaint is well known to both parties and was set out in the investigator’s view ... (6 pages)View decision
