We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4995350
22 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4995350 The complaint Mr A complains that National Westminster Bank Plc (NatWest) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The b... (3 pages)View decision -
Decision Reference DRN-5109172
22 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5109172 The complaint Mr K is unhappy with the customer service from Santander UK Plc both in branch and on the telephone. Mr K went into the branch to withdraw cash and wasn’t able to get the exact notes he wanted. His disability wasn’t catered for in branch either. When he rang th... (3 pages)View decision -
Decision Reference DRN-5059304
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5059304 The complaint Mrs V complains Revolut Ltd didn’t do enough to protect her when she fell victim to an impersonation scam. What happened Mrs V has an account with Revolut which she opened in January 2023. She has accounts elsewhere, is self employed and says she’d recently mov... (3 pages)View decision -
Decision Reference DRN-4995316
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4995316 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-4995337
22 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4995337 The complaint Mr A complains that Santander UK Plc (Santander) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5127563
22 Nov 2024 Hastings Insurance Services Limited UpheldConsumer CreditDRN-5127563 The complaint Mr P complains that Hastings Insurance Service Limited (“Hastings”) registered a default on his credit file when he missed an instalment payment on his car insurance policy. He says he never received a default notice and feels that it was unfair of Hastings to ... (3 pages)View decision -
Decision Reference DRN-5125142
22 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5125142 The complaint Miss S is unhappy about paying for her HSBC UK Bank Plc account for several years. Miss S said she only recently became aware that the account she upgraded with HSBC in 2011 was mis-sold to her. Miss S said she was told she had to take out the Advance Account ... (3 pages)View decision -
Decision Reference DRN-5098747
22 Nov 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5098747 The complaint Mr B complains that Starling Bank Limited declined his application for a savings account and did not tell him the reason. What happened Mr B says he moved some money into a Starling account with the intention of opening a Fixed Saver account. However, he says,... (2 pages)View decision -
Decision Reference DRN-5110246
22 Nov 2024 Clydesdale Bank Plc Not upheldMortgagesDRN-5110246 The complaint Mr F, Mrs F and Mr P complain that Clydesdale Bank Plc trading as Virgin Money over charged them for the early repayment charge (ERC) when they repaid their buy to let mortgage. Mr P has dealt with the complaint. He asks that Virgin Money refunds part of the ER... (3 pages)View decision -
Decision Reference DRN-5050922
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5050922 Complaint Mr A is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background Mr A has complained about losses he suffered after falling victim to a scam. He explains that he received a call from someone claiming to work for the Fi... (3 pages)View decision
