We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4897947
14 Nov 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4897947 The complaint Mr J complains about aspects of St James’s Place Wealth Management Plc’s (SJP) service. In particular that it acted unreasonably, and without transparency, in connection with fees it proposed to charge when he wanted to make a withdrawal from his pension. Mr J ... (9 pages)View decision -
Decision Reference DRN-4734713
14 Nov 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4734713 The complaint Mr and Mrs C complain that Lloyds Bank PLC won’t reimburse them after they lost money to an investment – that they now consider to have been a scam. What happened Mr and Mrs C have explained that they were introduced to an investment opportunity, provided by a ... (6 pages)View decision -
Decision Reference DRN-4436228
14 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4436228 The complaint Mrs S complains about the actions of Revolut Ltd when he lost money to a scam. Mrs S is being represented by a claims management company but for ease of reading I’ll only refer to Mrs S. What happened In May 2022 Mrs S was shown by a friend how to start inves... (3 pages)View decision -
Decision Reference DRN-5147539
14 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5147539 The complaint Mr N complains about the way U K Insurance Limited (UKI) handled claims under his motor insurance policy. What happened Mr N was involved in two accidents, so he contacted UKI to make claims through his insurance policy. There were delays due to liability bein... (3 pages)View decision -
Decision Reference DRN-5005761
14 Nov 2024 Bank of Scotland Plc Not upheldMortgagesDRN-5005761 The complaint Miss W is unhappy that Bank of Scotland plc trading as Halifax have allowed her ex-partner to arrange a temporary interest only concession for six months under the mortgage charter. Miss W has said there is a marital dispute marker on the mortgage account so Ha... (3 pages)View decision -
Decision Reference DRN-4968660
14 Nov 2024 Vision Independent Financial Planning Ltd Not upheldInvestmentsDRN-4968660 The complaint Mrs D complains about an agreement she says she had with Mr H from Eighteen Wealth Planning Ltd (“EWPL”) – an appointed representative of Vision Independent Financial Planning Ltd (“Vision”) – that Vison refused to honour. In summary, she says that Mr H agreed... (7 pages)View decision -
Decision Reference DRN-5139605
14 Nov 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5139605 The complaint Mr and Mrs M are unhappy that Red Sands Insurance Company (Europe) Limited hasn’t provided them with a premium refund. Mrs M is a joint policyholder. As Mr M brought the complaint, I’ll mainly refer to him in my decision. This complaint also involves the acti... (4 pages)View decision -
Decision Reference DRN-5147380
14 Nov 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5147380 The complaint Mr B has complained that Wise Payments Limited (“Wise”) didn’t protect him from falling victim to an employment-related impersonation scam. What happened I issued my provisional findings on this complaint earlier this month, in which I explained I was minded t... (4 pages)View decision -
Decision Reference DRN-5103067
14 Nov 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-5103067 The complaint Miss B complains that Barclays Bank UK PLC didn’t consent to her letting her property while she was travelling. She says it didn’t tell her when she took out the mortgage that she had a help to buy mortgage and this would mean she couldn’t let the property. Mis... (2 pages)View decision -
Decision Reference DRN-5052759
14 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5052759 The complaint Mr N complains about the way U K Insurance Limited (UKI) handled claims under his motor insurance policy. What happened Mr N was involved in two accidents, so he contacted UKI to make claims through his insurance policy. There were delays due to liability bein... (3 pages)View decision
