We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5211320
16 Jan 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5211320 The complaint Mr and Mrs T complain that National Westminster Bank Plc delayed applying a default to their joint current account. What happened Mr and Mrs T had a joint current account with NatWest, which had an arranged overdraft of £4,000. In July 2003, Mr and Mrs T began ... (3 pages)View decision -
Decision Reference DRN-5184486
16 Jan 2025 Charter Court Financial Services Limited Not upheldBanking and PaymentsDRN-5184486 The complaint Mr C complains that Charter Court Financial Services Limited trading as Charter Savings Bank made errors with a Cash ISA transfer request resulting in loss and inconvenience. What happened Mr C explains that he wanted to transfer his Cash ISA to another provide... (3 pages)View decision -
Decision Reference DRN-5108722
16 Jan 2025 Close Asset Management Limited UpheldPensions and AnnuitiesDRN-5108722 The complaint Ms F complains about the performance of her pension whilst it was being managed by Close Asset Management Limited trading as Close Brothers Asset Management. She thinks Close Brothers failed to accurately ascertain her needs and objectives, and she says she has... (9 pages)View decision -
Decision Reference DRN-5266126
16 Jan 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5266126 The complaint Mrs C complains that Nationwide Building Society (NWide) cannot trace her savings account. What happened Mrs C had a savings account with the Dunfermline Building Society (DBS). DBS was acquired by NWide and DBS accounts were transferred into it in 2014. Mrs C’... (3 pages)View decision -
Decision Reference DRN-5219378
16 Jan 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5219378 The complaint Ms S complains that Admiral Insurance (Gibraltar) Limited is pursuing her to repay her car’s salvage value following a claim made on her motor insurance policy. What happened Ms S’s car was damaged in an accident whilst being driven by the named driver on her ... (2 pages)View decision -
Decision Reference DRN-5206513
16 Jan 2025 HSBC UK Bank Plc Not upheldConsumer CreditDRN-5206513 The complaint Mrs B complains that HSBC UK Bank Plc (HSBC) misreported her account performance to the credit reference agencies, and didn’t explain the impact that reporting would have on her ability to obtain credit. What happened Mrs B entered into a repayment plan with HS... (2 pages)View decision -
Decision Reference DRN-5231431
16 Jan 2025 AJ Bell Securities Limited Not upheldInvestmentsDRN-5231431 The complaint Mr S complains AJ Bell Securities Limited have sent him marketing emails, which he had opted out of receiving. What happened AJ Bell sent Mr S an email in March 2024 about making the most of his ISA tax allowance. Mr S raised a complaint with AJ Bell as he bel... (2 pages)View decision -
Decision Reference DRN-4971945
16 Jan 2025 Melton Mowbray Building Society Not upheldBanking and PaymentsDRN-4971945 The complaint Mr S complains about the closure by Melton Mowbray Building Society (Melton Mowbray) of a savings account (the Account) belonging to an unincorporated association - which I’ll refer to as G. What happened In January 2022, the Account was opened on behalf of G. ... (5 pages)View decision -
Decision Reference DRN-5257850
16 Jan 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-5257850 The complaint Mr R has complained about a transfer of his ReAssure Limited personal pension to a small self-administered scheme (SSAS) in March 2014. Mr R’s SSAS was subsequently used to invest in Store First Limited, which offered storage pods on industrial sites. The inves... (13 pages)View decision -
Decision Reference DRN-5217075
16 Jan 2025 Advantage Insurance Company Limited UpheldInsuranceDRN-5217075 The complaint Mr M has complained that Advantage Insurance Company Limited avoided (treated it as if it never existed) his motor insurance policy. What happened Mr M took out a motor insurance policy with Advantage through an online price comparison site. He then called Adv... (3 pages)View decision
