We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5156747
22 Nov 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5156747 The complaint Mr and Mrs R complain about Accredited Insurance (Europe) Ltd’s handling of a claim they made under their home insurance policy. Accredited has been represented on the claim by its agents. For simplicity, at points, I’ve referred to the actions of Accredited’s ... (3 pages)View decision -
Decision Reference DRN-5165967
22 Nov 2024 Yorsipp Limited UpheldPensions and AnnuitiesDRN-5165967 The complaint Mr H complains about Yorsipp Limited (‘Yorsipp’). He says the Yorsipp Self-Invested Personal Pension (‘SIPP’) opened for him in 2013, and the investments in Investment C and Investment H that his SIPP monies were used to make, hadn’t been suitable for him. He s... (48 pages)View decision -
Decision Reference DRN-5166009
22 Nov 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5166009 The complaint Mr S is unhappy that J.P. Morgan Europe Limited, trading as Chase, didn’t apply a gambling transaction block to his account. What happened Mr S contacted Chase on 10 February 2024 and complained that Chase had allowed him to undertake a series of gambling tran... (3 pages)View decision -
Decision Reference DRN-4783211
22 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4783211 The complaint Miss B complained about Nationwide Building Society. A number of fraudulent transactions were attempted against her account. Some were stopped before being debited, but two went through. Nationwide refunded the fraudulent transactions, but Miss B remained unhap... (4 pages)View decision -
Decision Reference DRN-5081893
22 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5081893 Complaint Mr K is unhappy that Barclays Bank UK PLC didn’t refund him after he told it he’d fallen victim to a scam. Background Mr K invested his money with a company that I’ll refer to as L. It claimed to earn returns for its investors by using their money to buy up goods a... (3 pages)View decision -
Decision Reference DRN-5164521
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164521 The complaint Mr F complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result What happened Mr F was browsing online when he came across an advert fo... (5 pages)View decision -
Decision Reference DRN-5071321
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5071321 The complaint Ms K complains Revolut Ltd won’t reimburse £1,000 that she lost on when she fell victim to an investment scam. What happened Our investigator didn’t uphold the complaint. She didn’t think the payment looked suspicious such that Revolut ought to have made addit... (1 page)View decision -
Decision Reference DRN-4960083
22 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4960083 Complaint Miss W has complained about credit cards and credit limit increases which NewDay Ltd (“NewDay”) provided to her. She says the credit cards as well as the limit increases were irresponsibly provided. Background NewDay provided Miss W with a total of three credit ca... (6 pages)View decision -
Decision Reference DRN-5065442
22 Nov 2024 RCI Financial Services Limited Not upheldConsumer CreditDRN-5065442 The complaint Mr S complains that RCI Financial Services Limited (‘RCI’), trading as Nissan Finance, weren’t reasonable when responding to his concerns that a car he is financing through an agreement with them had been damaged when being transported for a repair they’d autho... (3 pages)View decision -
Decision Reference DRN-5161388
22 Nov 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5161388 The complaint Mr J has complained about the quality of a car provided on finance by Moneybarn No 1 Limited (Moneybarn). What happened Moneybarn supplied Mr J with a used car on a conditional sale agreement in March 2023. The cash price of the car was around £7,000 and it ha... (5 pages)View decision
