We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 391431 results
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Decision Reference DRN-5441592
19 Nov 2025 VPR Safe Financial Group Ltd Not upheldInvestmentsDRN-5441592 The complaint Mr T complains about the decision VPR Safe Financial Group Ltd trading as Alvexo took to exit the UK market. He says this was contrary to the strategy it had encouraged him to adopt which was long term and that its decision gave him insufficient time to manage ... (9 pages)View decision -
Decision Reference DRN-5937909
19 Nov 2025 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5937909 The complaint Mr O complains that American Express Services Europe Limited (‘Amex’) treated him unfairly when calculating interest due on his credit card. Mr O wants his interest to be recalculated and his account to be adjusted. What happened In early June 2024 Mr O made ... (3 pages)View decision -
Decision Reference DRN-5441579
19 Nov 2025 VPR Safe Financial Group Ltd Not upheldInvestmentsDRN-5441579 The complaint Mr T complains that over the course of a number of years, VPR Safe Financial Group Ltd trading as Alvexo encouraged him to invest more and more money and advised him to make high risk trades. What happened Mr T opened his account with Alvexo in 2021 and traded ... (13 pages)View decision -
Decision Reference DRN-5697840
19 Nov 2025 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5697840 The complaint Mr T complains that the charges investments were too high. What happened Mr T holds pension savings with Aegon. Originally those pension savings were held across two pension plans, but recently one of the pension plans has been transferred to another provider. ... (3 pages)View decision -
Decision Reference DRN-5951264
19 Nov 2025 INTACT INSURANCE UK LIMITED Not upheldInsuranceDRN-5951264 The complaint Mrs D has complained about INTACT INSURANCE UK LIMITED trading as RSA Insurance. She isn’t happy about the way it dealt with a claim under her home insurance policy that it eventually declined. Mrs D’s representative has brought this complaint on her behalf but... (3 pages)View decision -
Decision Reference DRN-5846895
19 Nov 2025 Cynergy Bank Plc Not upheldBanking and PaymentsDRN-5846895 The complaint Mr G complains about how Cynergy Bank Plc dealt with an Individual Savings Account (ISA) transfer. What happened Mr G says he opened a new Cynergy ISA on 24 August 2024 and asked it to transfer in his existing ISA from a business I will call “S”. He says the tr... (2 pages)View decision -
Decision Reference DRN-5948521
19 Nov 2025 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-5948521 The complaint Mr S’s complaint is, in essence, that Tandem Personal Loans Ltd 1 (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) dec... (14 pages)View decision -
Decision Reference DRN-5961542
19 Nov 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5961542 The complaint Mr D complains about the actions and service provided by Nationwide Building Society when it stopped a payment he wanted to make whilst he was overseas and blocked his account. To put things right, Mr D wants more compensation than Nationwide has offered. Wha... (3 pages)View decision -
Decision Reference DRN-5945900
19 Nov 2025 Loans 2 Go Limited Not upheldConsumer CreditDRN-5945900 The complaint Miss A complains that Loans 2 Go Limited trading as “Loans 2 Go” lent to her irresponsibly. What happened Loans 2 Go provided Miss A with a personal loan for £1,000 in June 2022 with a total amount payable of £3,700.32 over a term of 18 months. I understand th... (5 pages)View decision -
Decision Reference DRN-5953202
19 Nov 2025 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-5953202 The complaint Ms N complains that Phoenix Life Limited trading as Standard Life (Standard Life) removed her pension from the lifestyling strategy she’d chosen without her permission. She feels this led to her pension fund being invested in higher risk funds, leading to a fin... (7 pages)View decision