We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-5222678
23 Jan 2025 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-5222678 The complaint Mr C complains that American Express Services Europe Limited (AESEL) irresponsibly lent to him. What happened Mr C applied for an Amex credit card in August 2022. His application was accepted, and he was given an £8,500 credit limit. Mr C says Amex irresponsibl... (3 pages)View decision -
Decision Reference DRN-5240467
23 Jan 2025 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5240467 The complaint Mr A has complained about a transfer of his Scottish Equitable Plc pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Gibraltar in September 2014. Mr A’s QROPS was subsequently used to invest Trafalgar Multi Asset Fund. The investment now a... (10 pages)View decision -
Decision Reference DRN-5089700
23 Jan 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5089700 The complaint Mrs G complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened In September 2022 Mrs G entered into a ... (4 pages)View decision -
Decision Reference DRN-5241548
23 Jan 2025 U K Insurance Limited UpheldInsuranceDRN-5241548 The complaint Mrs M complains that U K Insurance Limited (UKI) hasn’t paid a cancelled port stop claim she made on a travel insurance policy. What happened Mrs M holds travel insurance as a benefit of a packaged account with her building society. In December 2023, Mrs M call... (3 pages)View decision -
Decision Reference DRN-5263290
23 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5263290 The complaint Mr C is unhappy about problems with using the automated telephone banking service of Bank of Scotland plc trading as Halifax. What happened Mr C tried to use Halifax’s automated telephone banking system to obtain the balance on his account. When he asked to ch... (2 pages)View decision -
Decision Reference DRN-5240466
23 Jan 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5240466 The complaint Mr A has complained about a transfer of his Aviva Life & Pensions UK Limited pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Gibraltar in September 2014. Mr A’s QROPS was subsequently used to invest in the Trafalgar Multi Asset Fund.... (11 pages)View decision -
Decision Reference DRN-5189861
23 Jan 2025 Atlanta Insurance Intermediaries Limited Not upheldInsuranceDRN-5189861 The complaint Miss S complains Atlanta Insurance Intermediaries Limited (Atlanta) are requesting payment of premiums following the cancellation of her motor insurance policy. Miss S is being represented in this complaint by a family member, but as Miss S was the policyholder... (2 pages)View decision -
Decision Reference DRN-5230045
23 Jan 2025 First Central Underwriting Limited UpheldInsuranceDRN-5230045 The complaint Miss M complains about the way First Central Underwriting Limited (First Central) have handled the claim she made under her motor insurance policy. What happened The details of this complaint will be well known to both parties and so I’ve summarised events. In ... (4 pages)View decision -
Decision Reference DRN-5241384
23 Jan 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5241384 The complaint Mr O complains that Inter Partner Assistance SA (IPA) has turned down a missed departure claim he made on a travel insurance policy. What happened Mr O was on holiday abroad. He hailed a taxi to take him to the airport so he could catch his return flight. Howev... (3 pages)View decision -
Decision Reference DRN-5108609
23 Jan 2025 Barclays Bank UK PLC UpheldMortgagesDRN-5108609 The complaint Mr R complains about how Barclays Bank UK PLC treated him when he was finding it difficult to afford the monthly payments to his mortgage and mortgage current account. What happened Mr R had a mortgage and mortgage current account (MCA) with Barclays, which I ... (4 pages)View decision
