We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-5177685
2 Dec 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5177685 The complaint Mr C’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit... (12 pages)View decision -
Decision Reference DRN-4902195
2 Dec 2024 Scott and Casey Financial Management Limited Not upheldInvestmentsDRN-4902195 The complaint Mr and Mrs P complain Scott and Casey Financial Management Limited (“Scott”) instructed that their capital gains tax (“CGT”) annual allowances be used by an investment manager without their knowledge or permission, and Scott knew these were fully used elsewhere... (8 pages)View decision -
Decision Reference DRN-5088565
2 Dec 2024 U K Insurance Limited Not upheldInsuranceDRN-5088565 The complaint Mr A complains that U K Insurance Limited (UKI) unfairly declined a claim he made on a home insurance policy which included legal expenses cover. What happened Mr A held a home insurance policy with UKI. He made a claim, saying his personal possessions had been... (3 pages)View decision -
Decision Reference DRN-4857886
2 Dec 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4857886 The complaint Mr T complains Assetz SME Capital Limited (“Assetz”) has introduced an unfair fee on his crowdfunding account. What happened In December 2022, Assetz announced that it had decided to close its retail platform and conduct a solvent run-off of its retail loan boo... (8 pages)View decision -
Decision Reference DRN-5071881
2 Dec 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5071881 The complaint Mr G complains that the Co-operative Bank Plc made errors in migrating his accounts from his former provider, B, following its takeover of B. And that he spent a long time on the telephone with various advisers trying to sort the matter out. What happened In Ju... (4 pages)View decision -
Decision Reference DRN-5152557
2 Dec 2024 Santander UK Plc UpheldMortgagesDRN-5152557 The complaint This complaint is about a mortgage Mr O holds with Santander UK Plc. Mr O is unhappy that Santander told him, in response to an initial enquiry, that his request to reduce the term of his mortgage would not meet its affordability criteria. He thinks the decisio... (7 pages)View decision -
Decision Reference DRN-5126447
2 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5126447 The complaint Ms A is being represented by solicitors. She’s complaining about Monzo Bank Ltd because it won’t refund money she lost as the result of fraud. What happened Sadly, at the end of 2023, Ms A fell victim to a cruel job scam. She was contacted online by someone off... (5 pages)View decision -
Decision Reference DRN-5160832
2 Dec 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5160832 Complaint Mr P has complained about a credit limit increase which Vanquis Bank Limited (“Vanquis”) provided to him on a credit card. He says that he shouldn’t have been offered the limit increase because of his credit score and it was applied to his card without him asking ... (3 pages)View decision -
Decision Reference DRN-5055509
2 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5055509 The complaint Mr and Mrs R complain that Barclays Bank UK PLC (‘Barclays’) won’t refund the money they paid to a rogue builder. What happened In 2022, Mr and Mrs R were looking to have a loft conversion completed on their home. They searched online and found a company I’ll ... (5 pages)View decision -
Decision Reference DRN-5181590
2 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5181590 Complaint Mr S complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In October 2016, Moneybarn... (4 pages)View decision
