We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5975121
27 Nov 2025 Marsh Finance & Commercial Limited Not upheldConsumer CreditDRN-5975121 The complaint Mrs S has complained about the quality of a car provided on finance by Marsh Finance & Commercial Ltd. What happened The events surrounding this complaint are well known to both parties, so I’ll only summarise what happened briefly here. Marsh supplied Mrs... (7 pages)View decision -
Decision Reference DRN-5706345
27 Nov 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5706345 The complaint Mr K complains that Cabot Credit Management Group Limited (Cabot) are harassing him in pursuit of payment for an account they haven’t proven they own. What happened Mr K had a loan and a current account with an overdraft balance with a bank I’ll refer to as N. ... (3 pages)View decision -
Decision Reference DRN-5873423
27 Nov 2025 ARAG Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-5873423 The complaint Ms B who is a trustee of a trust, which I will refer to as T, has complained about the rejection of a claim made under its Landlords Legal Protection cover with ARAG Legal Expenses Insurance Company Limited trading as DAS. What happened A letting property is he... (5 pages)View decision -
Decision Reference DRN-5787436
27 Nov 2025 INTACT INSURANCE UK LIMITED UpheldInsuranceDRN-5787436 The complaint Mr and Mrs C complain that Intact Insurance UK Limited trading as More Th>n (Intact) unfairly declined their claim under their pet insurance policy. What happened The detailed background to this complaint is well known to both parties, so I’ll only summaris... (3 pages)View decision -
Decision Reference DRN-5948188
27 Nov 2025 Barclays Bank Plc UpheldBanking and PaymentsDRN-5948188 The complaint Mr and Mrs H, a partnership, complain that Barclays Bank Plc (‘Barclays’) closed their business credit card account unfairly and without notice, and refused to reinstate this. Mrs and Mrs H seek a review of what’s happened and want things putting right. What ... (4 pages)View decision -
Decision Reference DRN-5758086
27 Nov 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5758086 The complaint Mrs M complains that Cabot Credit Management Group Limited (Cabot) haven’t proven they own the debt they have been pursuing her for. What happened Mrs M had a credit card account with a business I’ll refer to as M. At some point Mrs M fell behind with her payme... (3 pages)View decision -
Decision Reference DRN-5977079
27 Nov 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5977079 The complaint Mr B’s complaint is, in essence, that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974... (9 pages)View decision -
Decision Reference DRN-5980787
27 Nov 2025 Ageas Insurance Limited UpheldInsuranceDRN-5980787 The complaint Mr and Mrs H complained that Ageas Insurance Limited (“Ageas”) unfairly declined their storm claim for damage to their conservatory, under their home insurance policy. Mr and Mrs H had representation during the complaint, but for ease and simplicity, I’ll gener... (5 pages)View decision -
Decision Reference DRN-5876453
27 Nov 2025 Advantage Insurance Company Limited Not upheldInsuranceDRN-5876453 The complaint Miss O and her son Mr O complain that Advantage Insurance Company Limited (“Advantage”) didn’t deal fairly with a claim on a motor insurance policy. What happened The subject matter of the insurance, the claim and the complaint is a car, first registered in 20... (3 pages)View decision -
Decision Reference DRN-5915988
27 Nov 2025 C D Fairfield Capital Limited UpheldConsumer CreditDRN-5915988 The complaint Mr and Mrs C complain C D Fairfield Capital Limited (CD) failed to provide the debt adjusting services they paid for. What happened Mr and Mrs C have said they had an interest only mortgage with a company I’ll refer to as B. The term of the mortgage was coming ... (7 pages)View decision