We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5693301
26 Nov 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5693301 The complaint Mr P has complained Barclays Bank UK PLC won’t refund all payments he says he made and lost to a scam. What happened The details of this complaint are well known to both parties, and not in dispute, so I will only include a summary here. Mr P was contacted une... (3 pages)View decision -
Decision Reference DRN-5712492
26 Nov 2025 Hutchison 3G UK Limited Not upheldConsumer CreditDRN-5712492 The complaint Mr O complains that Hutchison 3G UK Limited trading as Three delayed in amending his credit file information in relation to a loan Mr O held with it. In addition, Mr O also argues Three delayed responding to his Subject Access Request (SAR). What happened Mr O ... (3 pages)View decision -
Decision Reference DRN-5933273
26 Nov 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5933273 The complaint Mr P complains that Nationwide Building Society blocked his payment. What happened On 9 August 2025 Mr P attempted to make a payment of £765.14 for tickets via his PayPal account which was linked to his Nationwide debit card. During the transaction, Mr P was di... (2 pages)View decision -
Decision Reference DRN-5907973
26 Nov 2025 GRATTAN PUBLIC LIMITED COMPANY Not upheldConsumer CreditDRN-5907973 The complaint Ms W, through her representative, complains that GRATTAN PUBLIC LIMITED COMPANY trading as Lookagain.co.uk (‘Grattan’) lent irresponsibly to her when it approved a credit account which she says she could not afford to repay. What happened Ms W applied for an a... (3 pages)View decision -
Decision Reference DRN-5682297
26 Nov 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5682297 The complaint Ms H complains that Santander UK Plc hasn’t reimbursed the funds she says were lost to a scam. What happened Ms H says that she was introduced to an investment opportunity by her brother-in-law, who had been successfully investing with a company I’ll call ‘B’ f... (4 pages)View decision -
Decision Reference DRN-5970226
26 Nov 2025 LEASYS UK LTD UpheldConsumer CreditDRN-5970226 The complaint Mr M complains about a charge he was asked to pay by LEASYS UK LTD (Leasys) at the end of a car lease. What happened Mr M took receipt of a new car in March 2022. He financed the deal through a Personal Contract Hire agreement with Leasys. The car was returned ... (2 pages)View decision -
Decision Reference DRN-5792960
26 Nov 2025 Lookers Motor Group Limited UpheldConsumer CreditDRN-5792960 The complaint Mrs M complains that Lookers Motor Group Limited incorrectly handled the refinancing of a Personal Contract Purchase (PCP) hire agreement, leading to her incurring additional costs and causing her much distress and inconvenience. What happened In 2021 Mrs M was... (4 pages)View decision -
Decision Reference DRN-5755722
26 Nov 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5755722 The complaint Mr P has complained NewDay Ltd trading as Aquacard won’t refund all payments he says he made and lost to a scam. What happened The details of this complaint are well known to both parties, and not in dispute, so I will only include a summary here. Mr P was con... (3 pages)View decision -
Decision Reference DRN-5693330
26 Nov 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5693330 The complaint Mr P has complained Bank of Scotland plc won’t refund all payments he says he made and lost to a scam. What happened The details of this complaint are well known to both parties, and not in dispute, so I will only include a summary here. Mr P was contacted une... (4 pages)View decision -
Decision Reference DRN-5747791
26 Nov 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5747791 The complaint Mr P has complained Lloyds Bank PLC won’t refund all payments he says he made and lost to a scam. What happened The details of this complaint are well known to both parties, and not in dispute, so I will only include a summary here. Mr P was contacted unexpect... (4 pages)View decision