We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-5103785
28 Nov 2024 Motors Insurance Company Limited Not upheldInsuranceDRN-5103785 The complaint Mr and Mrs B complain that Motors Insurance Company Limited (‘MIC’) unfairly declined a claim under their insurance policy. Both Mr and Mrs B are named policyholders on their MIC policy, so any claim or complaint is brought by them both. But for simplicity, and... (2 pages)View decision -
Decision Reference DRN-5172687
28 Nov 2024 Tesco Underwriting Limited UpheldInsuranceDRN-5172687 The complaint Mr Y is unhappy with the service provided by Tesco Underwriting Limited when dealing with renewal of his car insurance policy. What happened Mr Y took out car insurance with Tesco. The facts of Mr Y’s renewal in September 2023 are well known to both parties. S... (4 pages)View decision -
Decision Reference DRN-5137312
28 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5137312 The complaint Mr Y complains HSBC UK Bank Plc unfairly removed a payment from his account and then blocked and closed his account. He wants the payment repaid to him and compensation for the impact their actions had on him. What happened Mr Y held a current account with HSBC... (2 pages)View decision -
Decision Reference DRN-5144275
28 Nov 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5144275 The complaint Miss W complains that Red Sands Insurance Company (Europe) Limited unfairly declined a claim she made on her motor warranty. Reference to Red Sands Includes its agents. What happened Miss W holds a motor warranty with Red Sands. When her car broke down, she mad... (3 pages)View decision -
Decision Reference DRN-4826024
28 Nov 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4826024 The complaint Miss A complains that American Express Services Europe Limited (AESEL) or “Amex” didn’t treat her fairly when she requested a refund of costs she paid in part with her credit card. What happened Miss A used her Amex credit card to pay part of the cost of havin... (4 pages)View decision -
Decision Reference DRN-4712576
28 Nov 2024 IG Markets Limited Not upheldInvestmentsDRN-4712576 The complaint Mr K complains that IG Markets Limited have applied a corporate action to positions in his spread betting account in an unfair way. What happened On 29 January 2021 Mr K opened a spread bet position in his IG trading account on the share price of AMC Entertainm... (3 pages)View decision -
Decision Reference DRN-5171564
28 Nov 2024 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-5171564 The complaint Mr and Mrs A are unhappy with how Chaucer Insurance Company Designated Activity Company handled a claim they’ve made on their buildings insurance policy What happened Chaucer is the underwriter of the policy, i.e. it's the insurer. Part of this complaint c... (4 pages)View decision -
Decision Reference DRN-4935781
28 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4935781 The complaint Mrs C complains about the actions of Revolut Ltd when she lost money to a scam. Mrs C is being represented by a claims management company but for ease I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known to both part... (4 pages)View decision -
Decision Reference DRN-5023788
28 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5023788 The complaint Mrs C complains about the actions of Monzo Bank Ltd when she lost money to a scam. Mrs C is being represented by a claims management company but for ease I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known to both p... (4 pages)View decision -
Decision Reference DRN-5173076
28 Nov 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5173076 The complaint Mrs W’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credi... (13 pages)View decision
