We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
-
Decision Reference DRN-4556328
28 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4556328 The complaint Mr V complains that Wise Payments Limited won’t refund money he lost when he was a victim of a scam. Mr V is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to ... (8 pages)View decision -
Decision Reference DRN-4858486
28 Nov 2024 Rathbones Investment Management Limited Not upheldInvestmentsDRN-4858486 The complaint Mrs T complains about Rathbones Investment Management Limited (RIML). She’s unhappy with their lack of contact which has resulted in her portfolio losing value. What happened Mrs T became a discretionary client of RIML in 2015. She was assessed as having a medi... (4 pages)View decision -
Decision Reference DRN-5136130
28 Nov 2024 Holiday Extras Cover Limited Not upheldInsuranceDRN-5136130 The complaint Mr T has complained that Holiday Extras Cover Limited hasn’t offered him any financial compensation after upholding a complaint he made about poor service he received when trying to renew a travel insurance policy. What happened Mr T rang Holiday Extras to ren... (2 pages)View decision -
Decision Reference DRN-4819375
28 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4819375 The complaint Ms M complains that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened Ms M is represented in this complaint by a claims management company, for simplicity I will refer to Ms M throughout this decision, even whe... (3 pages)View decision -
Decision Reference DRN-4918553
28 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4918553 The complaint Mrs C complains that Santander UK Plc will not refund the money she says she lost to two investment scams. Mrs C is represented by a solicitor. But for simplicity I will refer to Mrs C throughout this decision, even when referencing what her solicitors have sa... (4 pages)View decision -
Decision Reference DRN-5125708
28 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5125708 The complaint Mrs E complains that Barclays UK PLC didn’t protect her from an investment scam. Mrs E is being supported in making her complaint by a representative. But for ease, I’ll only refer to Mrs E in this decision. What happened Mrs E says that in 2018 she took redund... (5 pages)View decision -
Decision Reference DRN-5167772
28 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5167772 The complaint Mr M and Miss S complain that Barclays Bank UK Plc has not refunded the money they lost to what they believe was fraud. What happened Mr M had been involved in a court case, which led to him allegedly owing a debt. Mr M disputed that this debt was owed and was... (4 pages)View decision -
Decision Reference DRN-5167758
28 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5167758 The complaint Mrs M complains that National Westminster Bank Plc (NatWest) has not refunded the money she lost to what she believes was fraud. What happened Mrs M’s husband, Mr M had been involved in a court case, which led to him allegedly owing a debt. Mr M disputed that ... (4 pages)View decision -
Decision Reference DRN-5113549
28 Nov 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5113549 The complaint Mr B complains that Royal & Sun Alliance Insurance Limited (“RSA”) unfairly declined his claim for storm damage to his home under his home buildings insurance policy. In addition, he complains about the payment it offered for his damaged contents. What happ... (4 pages)View decision -
Decision Reference DRN-4843014
28 Nov 2024 Morgans Ltd UpheldPensions and AnnuitiesDRN-4843014 The complaint Ms P complained that Morgans Ltd (Morgans) caused her a financial loss by investing a single lump sum pension contribution into her existing funds rather than those it had previously recommended. She would like to be compensated for any financial loss she has s... (5 pages)View decision
