We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5258800
24 Jan 2025 Soteria Insurance Limited Not upheldInsuranceDRN-5258800 The complaint Miss B and Mr M are unhappy with the settlement Soteria Insurance Limited (“SIL”) offered for their contents which were damaged by an escape of water. The policy for buildings and contents was in joint names but, for ease of reading and because she raised the c... (5 pages)View decision -
Decision Reference DRN-5195904
24 Jan 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5195904 The complaint Miss D complains that she has suffered severe emotional distress – as well as concerns about the security of her own personal data - in relation to her receiving personal information relating to another customer in an email sent to her by Moneybarn. Miss D also... (4 pages)View decision -
Decision Reference DRN-4856310
24 Jan 2025 Ravenscroft Investments (UK) Limited Not upheldInvestmentsDRN-4856310 The complaint The estate of Mr J (the estate) complains Ravenscroft Investments (UK) Limited accepted two withdrawal instructions, totalling £52,000, without the necessary checks put in place. What happened In 2012 Mr J became a customer of a business which is now known as R... (4 pages)View decision -
Decision Reference DRN-5279782
24 Jan 2025 Interactive Brokers (U.K.) Limited UpheldInvestmentsDRN-5279782 The complaint Mr T complains that Interactive Brokers (U.K.) Limited (“IBUK”) didn’t tell him about restrictions applied to his share dealing account. What happened On 12 July 2024, Mr T placed an online trade in his account with IBUK to buy UK Government bonds (“Gilts”), bu... (3 pages)View decision -
Decision Reference DRN-5010521
24 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5010521 The complaint Mrs G, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. I... (4 pages)View decision -
Decision Reference DRN-5010555
24 Jan 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5010555 The complaint Mrs G, via a representative, has complained that J.P. Morgan Europe Limited trading as Chase (“Chase”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not r... (3 pages)View decision -
Decision Reference DRN-5151246
24 Jan 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5151246 The complaint Mr and Mrs M complains that HSBC UK Bank Plc (“HSBC”) won’t refund the money they lost when they fell victim to a scam. What happened Mr and Mrs M invested £14,000 in a company called Buy2let/Raedex Consortium Ltd – “R” in January 2020. Mr and Mrs M’s understan... (7 pages)View decision -
Decision Reference DRN-4954418
24 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4954418 The complaint Mr A complains Revolut Ltd didn’t do enough to protect him when he fell victim to a job scam. What happened Mr A has an account with Revolut and has been a customer for over six years. He has an account elsewhere with a business who I’ll refer to as “L” through... (2 pages)View decision -
Decision Reference DRN-5285233
24 Jan 2025 U K Insurance Limited UpheldInsuranceDRN-5285233 The complaint Ms M complains that she wasn’t provided with a hire vehicle by U K Insurance Limited (UKI) after making a claim under her van insurance policy. What happened Ms M insures a van with UKI for personal and private, rather than business or commercial, use. Ms M’s ... (4 pages)View decision -
Decision Reference DRN-5284320
24 Jan 2025 Accelerant Insurance Europe SA/NV UK Branch Not upheldInsuranceDRN-5284320 The complaint T’s complaint is about a claim it made on its Accelerant business protection insurance policy, which Accelerant declined and then voided the cover. T says Accelerant treated it unfairly. It wants Accelerant to cover its claim and reinstate the policy. T is help... (4 pages)View decision
