We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-5160027
27 Nov 2024 CGM Associates UpheldPensions and AnnuitiesDRN-5160027 The complaint 1. Mr H says that in June 2008 a little under £35,000 was transferred from a Prudential Additional Voluntary Contributions (‘AVC’) arrangement into a Hornbuckle Mitchell Self-invested Personal Pension (‘SIPP’) on the advice of CGM Associates. And that monies in... (62 pages)View decision -
Decision Reference DRN-5174917
27 Nov 2024 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-5174917 The complaint Mr N complains about the way Somerset Bridge Insurance Services Limited trading as Go Skippy Insurance (“SB”) handled his policy cancellation. What happened Mr N took out insurance through SB in July 2023. In November 2023, Mr N got a change of vehicle quote f... (5 pages)View decision -
Decision Reference DRN-5079109
27 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5079109 The complaint Mrs G complains that after NewDay Limited had approved a credit card for her, she was given credit limit increases which were too high for her to be able to use and payback. She says she could not afford the credit limit increase amounts. What happened NewDay a... (4 pages)View decision -
Decision Reference DRN-5083634
27 Nov 2024 Topaz Finance Limited Not upheldMortgagesDRN-5083634 The complaint Mrs M, Mr M and Mr W complain about their buy to let mortgages with Topaz Finance Limited trading as Rosinca Mortgages. In particular, they’re unhappy that the properties secured by the mortgages have fallen in value and say that Rosinca should have shared the ... (4 pages)View decision -
Decision Reference DRN-5173782
27 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5173782 The complaint Mrs P isn’t happy that Santander UK Plc paid a bill from her ISA instead of from her current account. What happened Mrs P went into a Santander branch and asked to pay a bill of £1,570.68 from her current account. However, Santander accidentally paid the amoun... (3 pages)View decision -
Decision Reference DRN-5169590
27 Nov 2024 Bank of Scotland Plc UpheldMortgagesDRN-5169590 The complaint Mr and Mrs D complain that they were wrongly advised by Bank of Scotland plc trading as Halifax, about how an interest-only concession on their mortgage for six months would operate. They said their mortgage balance increased because of this. What happened Mrs ... (7 pages)View decision -
Decision Reference DRN-4962775
27 Nov 2024 Gresham Insurance Company Limited Not upheldInsuranceDRN-4962775 The complaint Mr J on behalf of the estate of Mrs H (“the estate”) complains that Gresham Insurance Company Limited (“Gresham”) unfairly declined a claim for an escape of water. What happened In January 2024 an escape of water due to a frozen pipe caused extensive damage to ... (4 pages)View decision -
Decision Reference DRN-5111575
27 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5111575 The complaint Mr K and Mrs M complaint that Nationwide Building Society did not provide adequate notification that it was blocking and closing their joint accounts. What happened Mr K and Mrs M held a number of accounts (both joint and sole) with Nationwide. They included a ... (3 pages)View decision -
Decision Reference DRN-4615249
27 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4615249 The complaint Ms C complains that Lloyds Bank PLC failed to reclaim payments she made from her debit card. She’s also unhappy with the level of service Lloyds provided. What happened In June 2023, Ms C used her debit card to make a total payment of £1,629.46 to a travel age... (3 pages)View decision -
Decision Reference DRN-5170651
27 Nov 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5170651 The complaint Mrs S has complained about the fact Liverpool Victoria Insurance Company Limited (LV) doesn’t accept that she made a claim under her Landlord Insurance policy in 2022. What happened Mrs S has said that LV should have noted a claim against her policy for damage ... (2 pages)View decision
