We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-4972211
27 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4972211 The complaint Mr C, via a representative, complains that National Westminster Bank Plc (“NatWest”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everythi... (3 pages)View decision -
Decision Reference DRN-4930818
27 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4930818 The complaint Mr C, via a representative, complains that Barclays Bank UK PLC (“Barclays”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again... (2 pages)View decision -
Decision Reference DRN-4798529
27 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4798529 The complaint Mr S complains that Santander UK Plc won’t reimburse him after he fell victim to an investment scam. What happened Mr S has explained that he was introduced to an investment opportunity by a friend, who was already signed up to the opportunity in question and m... (4 pages)View decision -
Decision Reference DRN-4953288
27 Nov 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4953288 The complaint Mr C is unhappy that a car supplied to him under a hire purchase agreement with Advantage Finance Ltd (“Advantage”) was of an unsatisfactory quality. When I refer to what Mr C has said and what Advantage has said, it should also be taken to include things said... (4 pages)View decision -
Decision Reference DRN-4727487
27 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4727487 The complaint Mr N complains National Westminster Bank Plc (“NatWest”) won’t refund all the money he paid towards a holiday after he experienced an issue with the accommodation booked. What happened On 24 December 2023, Mr N booked a packaged holiday through a travel company... (3 pages)View decision -
Decision Reference DRN-4760639
27 Nov 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4760639 The complaint Mr S complains that American Express Services Europe Limited (Amex) hasn’t treated him fairly when he raised a dispute about a payment. What happened Mr S noticed a transaction on his statement that he did not recognise. He contacted Amex to query the transacti... (2 pages)View decision -
Decision Reference DRN-5100304
27 Nov 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5100304 The complaint Ms L complains that J.P. Morgan Europe Limited trading as Chase (“Chase”) hasn’t dealt fairly with her requests to be refunded certain payments made from her Chase account. What happened The background to this complaint is well known to both parties, so I won’... (2 pages)View decision -
Decision Reference DRN-4873881
27 Nov 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4873881 The complaint Miss H complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened In October 2022 Miss H entered into a ... (5 pages)View decision -
Decision Reference DRN-5141793
27 Nov 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5141793 The complaint Mrs E, on behalf of the estate of Mrs D, complains that Lloyds Bank PLC failed to settle an invoice before distributing the funds held in the late Mrs D’s account. Mrs E says this failure led to personal embarrassment. What happened Mrs D held an account with L... (2 pages)View decision -
Decision Reference DRN-5135029
27 Nov 2024 Family Equity Plan Limited UpheldInvestmentsDRN-5135029 The complaint Mr H complains about several performance and administration issues with his Family Equity Plan Limited (trading as OneFamily) Junior ISA, that he held for his son. What happened Mr H held a JISA for his son, which he transferred into a stocks and shares JISA wi... (4 pages)View decision
