We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362196 results
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Decision Reference DRN-5136458
29 Nov 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5136458 The complaint Mr and Mrs C complain that Royal & Sun Alliance Insurance Limited (“RSA”) unfairly declined a claim following a burglary at their property. All references to RSA in this decision include its appointed agents. What happened In October 2023, Mrs C returned ho... (3 pages)View decision -
Decision Reference DRN-5087295
29 Nov 2024 AWP P&C S.A. Not upheldInsuranceDRN-5087295 The complaint Mr H complains that AWP P&C S.A. (‘AWP’) treated him unfairly when he reported a problem under a car warranty policy. Mr H’s warranty was sold and is administered by a third party company on AWP’s behalf and all his correspondence has been with this company... (3 pages)View decision -
Decision Reference DRN-5120920
29 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5120920 The complaint Mr M complains that Santander UK Plc (Santander) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr M was ... (3 pages)View decision -
Decision Reference DRN-4795649
29 Nov 2024 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-4795649 The complaint N complains that Prepay Technologies Ltd (PTL) is refusing to refund the amount it says was lost as the result of a scam. N is being represented by a third party. To keep things simple, I will refer to N throughout my decision. What happened The background of t... (2 pages)View decision -
Decision Reference DRN-4745817
29 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4745817 The complaint X complains that National Westminster Bank Plc (NatWest) is refusing to refund her the amount she lost as the result of a scam. X is being represented by a third party. To keep things simple, I will refer to X throughout my decision. What happened The backgroun... (4 pages)View decision -
Decision Reference DRN-5016094
29 Nov 2024 Bede Wealth Management Limited UpheldInvestmentsDRN-5016094 The complaint Ms F complains that Bede Wealth Management Limited (“Bede”) sold her an unregulated investment when it shouldn’t have. What happened Ms F invested £25,000 in Marc Sharpe Limited (“MSL”) on 18 October 2016 and received regular monthly payments following this for... (15 pages)View decision -
Decision Reference DRN-5180574
29 Nov 2024 Healthcare Finance Limited UpheldConsumer CreditDRN-5180574 The complaint Mr C has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In February 2023 Mr C entered into a two-year fixed sum loan agreemen... (5 pages)View decision -
Decision Reference DRN-5108764
29 Nov 2024 Premier Insurance Company Limited UpheldInsuranceDRN-5108764 The complaint Mr M has complained that Premier Insurance Company Limited avoided (treated it as if it never existed) his motor insurance policy and refused to pay his claim. What happened Mr M took out a motor insurance policy with Premier through an online price comparison... (3 pages)View decision -
Decision Reference DRN-5070255
29 Nov 2024 Bede Wealth Management Limited UpheldInvestmentsDRN-5070255 The complaint Mrs P complains that Bede Wealth Management Limited sold her an unregulated investment when it shouldn’t have done. What happened Mrs P invested £23,000 in Marc Sharpe Limited (“MSL”) in August 2016 following which she received several months of regular payment... (14 pages)View decision -
Decision Reference DRN-5118183
29 Nov 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5118183 The complaint T is a trade association. It complains that National Westminster Bank Plc closed its accounts, did not tell it why it was doing so, and did not give it sufficient time to make alternative arrangements. T has made this complaint through one of its directors and ... (3 pages)View decision
