We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362196 results
-
Decision Reference DRN-4979244
29 Nov 2024 The Salvation Army General Insurance Corporation Ltd UpheldInsuranceDRN-4979244 The complaint Mr and Mrs G say The Salvation Army General Insurance Corporation Ltd (SAGIC) unfairly declined a theft claim under a property owners insurance policy due to a breach of an unoccupied policy condition. What happened The details of this complaint are known to al... (3 pages)View decision -
Decision Reference DRN-4991287
29 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4991287 The complaint Mr R has complained that Lloyds Bank PLC (“Lloyds”) mis-sold him a fee-paying Platinum packaged account in July 2015. Mr R has given a number of reasons why he says the account was mis-sold, including that he agreed to the account for the travel insurance, but ... (4 pages)View decision -
Decision Reference DRN-4897771
29 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4897771 The complaint Mr S has complained Bank of Scotland plc, trading as Halifax, did nothing to stop payments he made which turned out to be part of an employment scam. What happened In 2023 Mr S, after becoming unemployed, became aware of potential job opportunities through soci... (3 pages)View decision -
Decision Reference DRN-5179205
29 Nov 2024 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5179205 The complaint Mr G complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the Carbon Credits investment he made through his L&C Self-Invested Personal Pension (‘SIPP’) and should not have permitted the investment to... (32 pages)View decision -
Decision Reference DRN-4691845
29 Nov 2024 Spreadex Limited UpheldInvestmentsDRN-4691845 The complaint Mr R complains that Spreadex Limited allowed him to spread-bet when it knew or should’ve known he had a gambling addiction. This caused him to suffer significant financial losses. What happened In April 2021 Mr R opened a fixed odds betting account and a spread-... (23 pages)View decision -
Decision Reference DRN-5179552
29 Nov 2024 Protector Insurance UK UpheldInsuranceDRN-5179552 The complaint Mr C complains about Protector Insurance UK’s handling of his buildings insurance claim. He feels Protector have unfairly declined the claim. All references to Protector also include its appointed agents. What happened The details of this complaint are well kno... (5 pages)View decision -
Decision Reference DRN-5082270
29 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5082270 The complaint Mr B has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name, as well as closing his account. What happened In March 2024 Mr B was told by Monzo that they were closing his account. They also lodged a fraud-... (2 pages)View decision -
Decision Reference DRN-5112316
29 Nov 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5112316 The complaint Mr G and Miss S have complained about Liverpool Victoria Insurance Company Limited (LV)’s decision to reject a claim they made for storm damage under their home and buildings insurance policy. What happened In December 2023, a gable end wall to Mr G and Miss S’... (3 pages)View decision -
Decision Reference DRN-5179313
29 Nov 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5179313 The complaint Mr and Mrs M complain about the service they received from Advantage Insurance Company Limited (Advantage) when they tried to arrange a quote on their car insurance policy. What happened Mrs M held car insurance through Advantage. To benefit from the multicar ... (2 pages)View decision -
Decision Reference DRN-5141691
29 Nov 2024 AXA Insurance Plc Not upheldInsuranceDRN-5141691 The complaint Mr W complains that AXA Insurance Plc mishandled two claims on his motor insurance policy. What happened In August 2021 and June 2022, Mr W had a vehicle insured on a comprehensive policy with AXA. Unfortunately, he reported that on 25 August 2021, a third pa... (3 pages)View decision
