We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5692920
30 Jul 2025 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-5692920 The complaint Mr B complains about the way The National Farmer’s Union Mutual Insurance Society Limited (“NFU”) has handled a claim he made for subsidence damage to his property. Whilst this complaint has been brought by both Mr and Mrs B, as Mr B has been the main correspon... (7 pages)View decision -
Decision Reference DRN-5488193
30 Jul 2025 True Potential Investments LLP Not upheldInvestmentsDRN-5488193 The complaint Mr G’s complaint against True Potential Investments LLP (“True Potential”) is about how his funds have been invested and the losses he says he has incurred. What happened Mr G received financial advice in 2013 and was advised to open an ISA and a general invest... (3 pages)View decision -
Decision Reference DRN-5610889
30 Jul 2025 Somerset Bridge Insurance Services Limited Not upheldInsuranceDRN-5610889 The complaint Miss S complains about potential cancellation of her motor insurance policy arranged through Somerset Bridge Insurance Services Limited trading as Go Skippy (Somerset Bridge) when she couldn’t provide information requested about a second driver. Any reference ... (3 pages)View decision -
Decision Reference DRN-4714403
30 Jul 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4714403 The complaint On 1 December 2021, Mr M made a payment of £25,000 from his account with Monzo Bank Ltd (‘Monzo’) in connection with an investment opportunity which he now considers to be a scam. He complains that Monzo won’t refund the money he lost to an authorised push paym... (5 pages)View decision -
Decision Reference DRN-5724292
30 Jul 2025 Lendable Ltd Not upheldConsumer CreditDRN-5724292 The complaint Mr D complains that Lendable Ltd (“Lendable”) provided him with a loan that they shouldn’t have because he was pressured. What happened Mr D had a credit card with Lendable (trading as Zable). In November 2024 Mr D received a marketing email that said he had a... (3 pages)View decision -
Decision Reference DRN-5695495
30 Jul 2025 Domestic & General Insurance Plc Not upheldInsuranceDRN-5695495 The complaint Mr Y complained about the work carried out by Domestic & General Insurance Plc (‘D&G’) under its furniture insurance policy. For the avoidance of doubt, the term ‘D&G’ includes reference to its agents, representatives and technicians for the purpose... (4 pages)View decision -
Decision Reference DRN-5266333
30 Jul 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5266333 The complaint Mr and Mrs H complain Bank of Scotland plc trading as Halifax didn’t do enough to protect them at a time they were falling victim to a scam, and that it hasn’t refunded them since that scam was reported. What happened The background to this complaint is well-kn... (4 pages)View decision -
Decision Reference DRN-5672548
30 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5672548 The complaint Miss P complains Monzo Bank Ltd recorded a marker against her at Cifas, a national fraud database and closed her account. She doesn’t think it’s treated her fairly. What happened A summary of what happened is below. Miss P had an account with Monzo. In July 20... (3 pages)View decision -
Decision Reference DRN-5725682
30 Jul 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5725682 The complaint Miss K complains Santander UK Plc (‘Santander’) blocked access to her accounts and closed them. She’s also unhappy with the overall service she received from Santander throughout her complaint with it. Miss K says Santander’s actions caused her significant dis... (8 pages)View decision -
Decision Reference DRN-5449877
30 Jul 2025 ManyPets Ltd Not upheldInsuranceDRN-5449877 The complaint Mr W’s complaint is about the purchase of a pet insurance policy from ManyPets Ltd in February 2021. Mr W says ManyPets promised to provide ongoing lifetime cover for his pet on the same terms offered by his previous insurer but later found that pre-existing co... (3 pages)View decision
