We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-5219320
14 Jan 2025 AXA Insurance UK Plc Not upheldInsuranceDRN-5219320 The complaint Mr and Mrs D complain about how AXA Insurance UK Plc have dealt with their claim following a burglary at their home. They’re unhappy with delays with the claim and that AXA won’t cover their claim for stolen jewellery without further proof of ownership. What ha... (4 pages)View decision -
Decision Reference DRN-5122392
14 Jan 2025 Sesame Limited Not upheldPensions and AnnuitiesDRN-5122392 The complaint Mr K, through his representative, complains about the advice he received from The Independent Life & Pensions Group Ltd, now part of Sesame Limited (Sesame). All references to ‘Sesame’ will include all actions of The Independent Life & Pensions Group L... (4 pages)View decision -
Decision Reference DRN-5244228
14 Jan 2025 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5244228 The complaint Mr S’s complaint relates to problems he had with a car supplied to him by CA Auto Finance UK Ltd under a hire purchase agreement. What happened Mr S entered into a hire purchase agreement with CA Auto Finance in December 2023 to purchase a car. The cash price ... (5 pages)View decision -
Decision Reference DRN-5259262
14 Jan 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5259262 The complaint Miss N complains that NewDay Ltd have irresponsibly lent to her. What happened Miss N was approved for an NewDay credit card (which I will refer to as A in this decision), in April 2010 with a credit limit of £350. I have detailed the credit limit changes below... (6 pages)View decision -
Decision Reference DRN-5259021
14 Jan 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5259021 The complaint Mrs C complains about Admiral Insurance (Gibraltar) Limited’s settlement of her car insurance claim. What happened Mrs C had a car insurance policy with Admiral. In June 2024, her car was involved in an accident. Admiral declared her car a total loss, and in Ju... (3 pages)View decision -
Decision Reference DRN-5133848
14 Jan 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5133848 The complaint Mr P complains that National Westminster Bank Plc (“NatWest”) won’t refund money he lost when he fell victim to a scam. Mr P is being represented by a claims management company in this complaint. What happened Having previously invested in a company – Buy2Let... (7 pages)View decision -
Decision Reference DRN-5183876
14 Jan 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5183876 The complaint Mr P complains that NewDay Ltd irresponsibly lent to him. Mr P is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr P himself. What happen... (5 pages)View decision -
Decision Reference DRN-4868333
14 Jan 2025 Argentis Wealth Management Ltd Not upheldInvestmentsDRN-4868333 The complaint Mrs M complains that Argentis Wealth Management Ltd didn’t carry out reasonable suitability checks before recommending a further investment into a stocks and shares Individual Savings Account (ISA). What happened In March 2022, Mrs M met with Argentis and inves... (3 pages)View decision -
Decision Reference DRN-5187816
14 Jan 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-5187816 The complaint Mrs E complains about a car acquired through a Hire Purchase agreement with RCI Financial Services Limited (‘RCI’). Mrs E complains that a fault arose with the car 25 days after picking it up and the repairs were delayed. She incurred costs as a result of the c... (10 pages)View decision -
Decision Reference DRN-4868332
14 Jan 2025 Argentis Wealth Management Ltd Not upheldInvestmentsDRN-4868332 The complaint Mr M complains that Argentis Wealth Management Ltd didn’t carry out reasonable suitability checks before recommending a further investment into a stocks and shares Individual Savings Account (ISA). What happened In March 2022, Mr M met with Argentis and investe... (3 pages)View decision
