We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-5094104
26 Nov 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5094104 The complaint Mrs J has complained that Scottish Widows Limited sent her information over several years about a pension plan that wasn’t owned by her. Mrs J claims that because of this she was led to believe that the plan was hers and had factored its value into her retireme... (4 pages)View decision -
Decision Reference DRN-5094905
26 Nov 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-5094905 The complaint Mr H complains that Domestic & General Insurance Plc (“D&G”) incorrectly took payments from his bank account. What happened In April 2024, Mr H phoned D&G to query some payments that had been taken from his bank account by direct debit. There was so... (3 pages)View decision -
Decision Reference DRN-5169850
26 Nov 2024 Everyday Lending Limited Not upheldConsumer CreditDRN-5169850 The complaint Miss O complains that Everyday Lending Limited, trading as Everyday Loans (“EL”), provided her with a loan that wasn’t affordable for her. What happened In February 2024, Miss O successfully applied to EL for a £2,500 personal loan and received the loan funds ... (3 pages)View decision -
Decision Reference DRN-5051670
26 Nov 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5051670 The complaint Mr F complained that Scottish Widows Limited trading as Clerical Medical (Clerical Medical) did not administer his annuity policy correctly and failed in its fiduciary duty to him when it began to deduct income tax from his policy. He believes this has caused ... (4 pages)View decision -
Decision Reference DRN-4986385
26 Nov 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4986385 The complaint Mr G complains that St. James's Place Wealth Management Plc (SJP) failed to advise him to take out Individual Protection 2014. And that this led to him having to pay a greater Lifetime Allowance charge than he would’ve otherwise had to pay. What happened M... (6 pages)View decision -
Decision Reference DRN-5089582
26 Nov 2024 Paragon Bank Plc UpheldBanking and PaymentsDRN-5089582 The complaint Mr L complains about difficulties he experienced when trying to withdraw money from his Paragon Bank Plc account due to his physical disabilities. And the lack of a banking app which could allow him to access his account via fingerprint technology. What happen... (3 pages)View decision -
Decision Reference DRN-4667315
26 Nov 2024 Lex Autolease Ltd Not upheldConsumer CreditDRN-4667315 The complaint Mr P is unhappy as Lex Autolease Ltd (Lex) are holding him liable for additional road fund licence costs under a hire agreement he has with them. When I refer to what Mr P or Lex have said or done, it should also be taken to include things said or done on thei... (4 pages)View decision -
Decision Reference DRN-5170157
26 Nov 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5170157 The complaint Mr B complains about the way in which Clydesdale Bank Plc handled his complaint when he was, he says, mis-sold airline tickets, which he paid for with his Virgin Money credit card. What happened In June 2023 Mr B bought return flight tickets for him and a frien... (3 pages)View decision -
Decision Reference DRN-5137948
26 Nov 2024 Experian Limited Not upheldConsumer CreditDRN-5137948 The complaint Mr M complains about subscription charges taken by Experian Limited. What happened In November 2022 Mr M signed up for a CreditExpert membership with Experian. The membership was subject to a 30 day free trial followed by monthly subscription payments of £14.9... (2 pages)View decision -
Decision Reference DRN-5114113
26 Nov 2024 Tandem Home Loans Ltd UpheldMortgagesDRN-5114113 The complaint Mr M and Miss M complain that Tandem Home Loans Ltd irresponsibly lent them two second charge secured loans. They say these loans have put them in financial difficulty, they’ve had to take out more credit since to keep on top of their outgoings, and these loans... (5 pages)View decision
