We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
-
Decision Reference DRN-5136858
5 Dec 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-5136858 The complaint Miss K complains that American Express Services Europe Limited trading as American Express (“AESEL”) cancelled her accounts without notice. What happened Miss K held two credit card accounts with AESEL. In October 2023 she experienced some financial difficultie... (3 pages)View decision -
Decision Reference DRN-5188450
5 Dec 2024 West Bay Insurance Plc UpheldInsuranceDRN-5188450 The complaint Mr W has complained about the way West Bay Insurance Plc handled his claim under his Commercial Vehicle Insurance Policy. He has also complained about what it has offered in settlement of his claim. Any reference to West Bay includes its agents. What happened... (10 pages)View decision -
Decision Reference DRN-5183554
5 Dec 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5183554 The complaint Mr H is complaining that he’s out of pocket after he contacted Admiral to claim through his car insurance policy after he was involved in a non-fault accident. What happened In May 2022 Mr H’s wife (Mrs H) – a named driver on the policy – was involved in a car ... (4 pages)View decision -
Decision Reference DRN-5181941
5 Dec 2024 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5181941 The complaint Mr D complains that Pathlines Pensions UK Limited allowed him to transfer out of his defined-benefit (‘DB’) occupational pension scheme into a Self-Invested Personal Pension (‘SIPP’) and to invest in Store First Limited (‘Store First’). Pathlines Pensions UK L... (55 pages)View decision -
Decision Reference DRN-4742631
5 Dec 2024 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4742631 The complaint Mr V complains about the quality of a used car he acquired though a hire purchase agreement financed by MI Vehicle Finance Limited (‘MI’). Mr V says the car wasn’t of satisfactory quality when he acquired it and it took too long for it to be repaired. He wanted... (5 pages)View decision -
Decision Reference DRN-5109000
5 Dec 2024 Chase de Vere Independent Financial Advisers limited UpheldBanking and PaymentsDRN-5109000 The complaint Mr and Mrs D complain about Chase de Vere Independent Financial Advisers limited (CDV) after CDV sent an email containing their personal information to an incorrect email address. Mr & Mrs D say this caused them worry and anxiety. For ease of reading, I wi... (3 pages)View decision -
Decision Reference DRN-5148171
5 Dec 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5148171 The complaint Mr M’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit... (14 pages)View decision -
Decision Reference DRN-5095758
5 Dec 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-5095758 The complaint Mr K complains Metro Bank PLC handled a call poorly. What happened Mr K had an outstanding dispute with Metro and called to get an update. It took some time for Mr K to have his identity verified and for him to be passed to the right department. Metro strugg... (2 pages)View decision -
Decision Reference DRN-5190462
5 Dec 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5190462 The complaint Mr P complains Admiral Insurance (Gibraltar) Limited (Admiral) unfairly settled his claim after his car was classed as a total loss. What happened Mr P made a claim on his motor insurance policy after his car was damaged in an incident. Based on the informat... (4 pages)View decision -
Decision Reference DRN-5096733
5 Dec 2024 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-5096733 The complaint Mrs S has complained about the advice provided in 1998 by Canada Life to commence a Free-Standing Additional Voluntary Contribution (‘FSAVC’) scheme. Mrs S has stated that the advice was unsuitable as insufficient consideration was given to the availability of ... (8 pages)View decision
