We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5672066
20 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5672066 The complaint Mr A is unhappy that Barclays Bank UK PLC trading as Tesco Bank (Tesco) won’t remove the default on his account after acknowledging it had failed to send a Notice of Sums in Arrears (NOSIA) letter. What happened Mr A took out a credit card with Tesco. When his ... (4 pages)View decision -
Decision Reference DRN-5385020
20 Nov 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5385020 The complaint X complains that HSBC UK Bank Plc closed his accounts without providing a proper explanation. And took too long to release his closing balance. X is also unhappy with the service he received from HSBC. He says this caused him unnecessary stress and worry. Wha... (6 pages)View decision -
Decision Reference DRN-5713460
20 Nov 2025 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5713460 The complaint Miss H complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) failed to agree a repayment plan for her loan after she’d been made redundant. Miss H says this resulted in them incorrectly applying a missed payment marker on her ... (3 pages)View decision -
Decision Reference DRN-5763812
20 Nov 2025 Zopa Bank Limited Not upheldConsumer CreditDRN-5763812 The complaint Mr T complains that Zopa Bank Limited (“Zopa”) defaulted his loan and recorded this on his credit file. He also complains that they sold the debt on to another company despite agreeing he could bring his account up to date. What happened In 2021, Mr T took out ... (3 pages)View decision -
Decision Reference DRN-5935751
20 Nov 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5935751 The complaint The estate of Miss V is unhappy with the service received from Inter Partner Assistance SA (‘IPA’) under Miss V’s travel insurance policy (‘the policy’), including the way a claim was handled. What happened Miss V was involved in an accident abroad which resul... (3 pages)View decision -
Decision Reference DRN-5711469
20 Nov 2025 Valour Finance Limited Not upheldConsumer CreditDRN-5711469 The complaint Mr P complains that Valour Finance Limited trading as Savvy.co.uk (“Savvy”) has refused to record on his credit file that he is in a debt management plan. What happened Mr P took out a loan with Savvy in January 2022. In January 2025, Mr P complained to Savvy. ... (2 pages)View decision -
Decision Reference DRN-5505400
20 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5505400 The complaint Mr D complains that Barclays Bank UK PLC (‘Barclays’), won’t refund the money he lost as a result of what he believes was an ‘Authorised Push Payment’ (‘APP’) property investment scam. Mr D brings his complaint with the assistance of a professional representat... (5 pages)View decision -
Decision Reference DRN-5525740
20 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5525740 The complaint Mr A complains that Revolut Ltd blocked and closed his account without providing a proper explanation. He says this caused him unnecessary trouble and upset for which he should be compensated. What happened Mr A had an account with Revolut, which he opened in ... (3 pages)View decision -
Decision Reference DRN-5845567
20 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5845567 The complaint Mr C has complained that Barclays Bank UK PLC trading as Tesco Bank “Tesco” did not deal fairly with his request for help when seeking a refund from a merchant. What happened The circumstances leading up to this claim aren’t disputed so I’ve only briefly set t... (4 pages)View decision -
Decision Reference DRN-5844379
20 Nov 2025 MBNA Limited Not upheldBanking and PaymentsDRN-5844379 The complaint Mr M complains that MBNA Limited didn’t refund a payment he made using his credit card. What happened In November 2024, Mr M says he arranged for a merchant (a jeweller, who I’ll refer to as “R”) to make him a bracelet. He paid £6,500 for it using his MBNA cre... (4 pages)View decision