We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5913959
20 Nov 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5913959 The complaint X is unhappy that Oodle Financial Services Limited (Oodle) reported a default to their credit file despite having kept up with payments. X is also unhappy with the service they received when speaking to advisers on the phone. What happened X took receipt of a ... (2 pages)View decision -
Decision Reference DRN-5964178
20 Nov 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5964178 The complaint Miss S complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (‘NatWest’) hasn’t refunded the money she says she lost as part of an authorised push payment (‘APP’) investment scam. What happened The circumstances of the complaint are well-known to both... (6 pages)View decision -
Decision Reference DRN-5860603
20 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5860603 The complaint Miss G complains that Barclays Bank UK PLC (“Barclays”) won’t reimburse payments she made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to b... (4 pages)View decision -
Decision Reference DRN-5759488
20 Nov 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5759488 The complaint Mr H is unhappy that Barclays Bank UK PLC, trading as Barclaycard, reduced his credit limit on his credit card account and with the service he’s received surrounding this. What happened Mr H has a credit card with Barclaycard which used to have a credit limit o... (3 pages)View decision -
Decision Reference DRN-5860573
20 Nov 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5860573 The complaint Miss G complains that Starling Bank Limited (“Starling”) won’t reimburse a payment she made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to... (4 pages)View decision -
Decision Reference DRN-5950951
20 Nov 2025 Amplifi Capital (U.K.) Limited UpheldConsumer CreditDRN-5950951 The complaint Mrs W complaints that Amplifi Capital (U.K.) Limited trading as Reevo treated her unfairly by agreeing a loan she couldn’t afford to repay. What happened In September 2023 Reevo agreed a £1,000 loan to be repaid over 12 months. The monthly repayments were just ... (3 pages)View decision -
Decision Reference DRN-5964252
20 Nov 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5964252 The complaint Mrs F has complained that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) didn’t pay a claim she made under sections 75 and 75A of the Consumer Credit Act 1974 (‘CCA’). What happened Mrs F and her husband, Mr F, have, together ... (7 pages)View decision -
Decision Reference DRN-5964203
20 Nov 2025 First Holiday Finance Ltd Not upheldConsumer CreditDRN-5964203 The complaint Ms S and Mr T’s complaint is, in essence, that First Holiday Finance Ltd (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and... (12 pages)View decision -
Decision Reference DRN-5915448
20 Nov 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5915448 The complaint Mrs D complains that The Prudential Assurance Company Limited (Prudential) will not pay her a spouse’s pension from her late husband’s annuity. She wants the pension paid. What happened Mrs D’s late husband purchased an annuity with Scottish Amicable in Decemb... (3 pages)View decision -
Decision Reference DRN-5580399
20 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5580399 The complaint Miss D has complained that Barclays Bank UK PLC won’t refund the money she lost after falling victim to romance scams. What happened I don’t seek to repeat the entirety of the events that have occurred which led to Miss D falling victim to scams. I’m satisfied... (4 pages)View decision