We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5880778
19 Nov 2025 BMW Financial Services (GB) Limited UpheldConsumer CreditDRN-5880778 The complaint Mrs D complains that a car that was supplied to her under a hire purchase agreement with BMW Financial Services (GB) Limited, trading as Alphera Financial Services, wasn’t of satisfactory quality. What happened A used car was supplied to Mrs D under a hire purc... (3 pages)View decision -
Decision Reference DRN-5729331
19 Nov 2025 Plata Finance Limited Not upheldConsumer CreditDRN-5729331 The complaint Mr A is unhappy with how Plata Finance Limited are reporting his personal loan to the credit reference agencies (“CRAs”). What happened Mr A took out a £25,000 personal loan with Plata. When he reviewed his credit file, he was expecting Plata to be reporting th... (2 pages)View decision -
Decision Reference DRN-5849762
19 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5849762 The complaint Mrs H complains that Revolut Ltd won’t refund the money she lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mrs H was searching f... (7 pages)View decision -
Decision Reference DRN-5873803
19 Nov 2025 Motability Operations Limited UpheldConsumer CreditDRN-5873803 The complaint Mr J complains about the quality of a car that was supplied through a hire agreement with Motability Operations Limited (MOL). Mr J has been represented on this complaint. But to keep things simple I’ll only refer to Mr J in my decision. What happened In March ... (3 pages)View decision -
Decision Reference DRN-5849731
19 Nov 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5849731 The complaint Mrs H complains that HSBC UK Bank Plc won’t refund the money she lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mrs H was searchi... (4 pages)View decision -
Decision Reference DRN-5849461
19 Nov 2025 Metro Bank PLC Not upheldBanking and PaymentsDRN-5849461 The complaint Mrs H complains that Metro Bank PLC (Metro) won’t refund the money she lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mrs H was ... (3 pages)View decision -
Decision Reference DRN-5889716
19 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5889716 The complaint Mrs H complains that Barclays Bank UK PLC won’t refund the money she lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mrs H was se... (4 pages)View decision -
Decision Reference DRN-5779543
19 Nov 2025 Motability Operations Limited Not upheldConsumer CreditDRN-5779543 The complaint Miss M complains that Motability Operations Limited has terminated the hire agreement under which a car was supplied to her. She’s being represented in her complaint by her daughter. What happened A new car was supplied to Miss M under a hire agreement with Mot... (3 pages)View decision -
Decision Reference DRN-5659174
19 Nov 2025 EE Limited UpheldConsumer CreditDRN-5659174 The complaint Miss P complains that she did not receive goods in respect of a credit agreement she took out with EE Limited trading as EE (‘EE’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It ... (3 pages)View decision -
Decision Reference DRN-5963379
19 Nov 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5963379 The complaint Ms W is unhappy Domestic & General Insurance Plc (D&G) haven’t replaced her coffee machine under her appliance protection policy. What happened In April 2025 Ms W took out cover for her coffee machine through D&G. A few weeks later it broke so she ... (4 pages)View decision