We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-5133296
2 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5133296 The complaint Ms O has complained that Nationwide Building Society won’t refund some money she paid, in what she says was a scam. What happened In summer 2020, Ms O sent around £23,000 from her Nationwide account to an individual via an international money transfer service. ... (2 pages)View decision -
Decision Reference DRN-5180366
2 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5180366 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr K is being represented by solicitors in this complaint. What happened In early March 2023, Mr K came across an advertisement for an investment firm “X” in... (12 pages)View decision -
Decision Reference DRN-4867297
2 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4867297 The complaint Mr B complains that Nationwide Building Society (‘Nationwide’) won’t reimburse the money he lost when he says he fell victim to a scam. What happened Mr B says that he was introduced to an investment opportunity with a company I’ll call H in this decision. H o... (3 pages)View decision -
Decision Reference DRN-5056197
2 Dec 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5056197 The complaint Mr B complains that Aviva Life & Pensions UK Limited (Aviva) transferred his pension plan before he’d taken UK-regulated financial advice and without receiving the required Confirmation of Advice (COA) form. This has led to Mr B losing the guaranteed benefi... (9 pages)View decision -
Decision Reference DRN-5128409
2 Dec 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5128409 The complaint Mr E’s complaint is about a claim he made on his Royal & Sun Alliance Insurance Limited (‘RSA’) pet insurance policy. Mr E says RSA treated him unfairly. What happened Mr E took out a pet insurance policy underwritten by RSA which started to run on 27 July ... (4 pages)View decision -
Decision Reference DRN-5092135
2 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5092135 The complaint Miss A and Miss A complain that Barclays Bank UK PLC closed their joint savings account without notice and that it withheld funds for several months. What happened Miss A and Miss A are sisters. They held a joint savings account with Barclays, but also held oth... (2 pages)View decision -
Decision Reference DRN-5111645
2 Dec 2024 U K Insurance Limited Not upheldInsuranceDRN-5111645 The complaint Mr L has complained about the repairs to his car by UK Insurance Limited (UKI) he claimed under his motor policy as it was damaged after being stolen. What happened Mr L’s car was stolen in February 2022 and was returned to him by UKI’s approved repairers in M... (4 pages)View decision -
Decision Reference DRN-4782561
2 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4782561 The complaint Miss M complains that Santander UK Plc did not handle her claim properly in respect of the supply of unacceptable accommodation. What happened Miss M booked accommodation with a booking agency I will call B. It was described in the agreement as a Studio with Te... (3 pages)View decision -
Decision Reference DRN-4863982
2 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4863982 The complaint Mr B complains that Nationwide Building Society (‘Nationwide’) won’t reimburse the money he lost when he says he fell victim to a scam. What happened Mr B says that he was introduced to an investment opportunity with a company I’ll call H in this decision. H wa... (3 pages)View decision -
Decision Reference DRN-4681184
2 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4681184 Complaint Mrs H1 and Mrs H2 are unhappy that NatWest Bank Plc did not reimburse them after they claimed they were victims of a scam involving an investment in a company founded by a Mr R. They have brought this complaint with the assistance of professional representatives, b... (3 pages)View decision
