We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-5098747
22 Nov 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5098747 The complaint Mr B complains that Starling Bank Limited declined his application for a savings account and did not tell him the reason. What happened Mr B says he moved some money into a Starling account with the intention of opening a Fixed Saver account. However, he says,... (2 pages)View decision -
Decision Reference DRN-5110246
22 Nov 2024 Clydesdale Bank Plc Not upheldMortgagesDRN-5110246 The complaint Mr F, Mrs F and Mr P complain that Clydesdale Bank Plc trading as Virgin Money over charged them for the early repayment charge (ERC) when they repaid their buy to let mortgage. Mr P has dealt with the complaint. He asks that Virgin Money refunds part of the ER... (3 pages)View decision -
Decision Reference DRN-5050922
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5050922 Complaint Mr A is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background Mr A has complained about losses he suffered after falling victim to a scam. He explains that he received a call from someone claiming to work for the Fi... (3 pages)View decision -
Decision Reference DRN-4672110
22 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4672110 The complaint Miss H complains about Monzo Bank Ltd. She says that Monzo didn’t do enough to protect her when she fell victim to a scam and would like Monzo to refund her the money she has lost. What happened Miss H works in a gym and was providing personal training for an... (3 pages)View decision -
Decision Reference DRN-4701851
22 Nov 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4701851 The complaint Mr R complains that J.P. Morgan Europe Limited trading as Chase (Chase) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail.... (3 pages)View decision -
Decision Reference DRN-4803402
22 Nov 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4803402 The complaint Mr G complains about a car acquired through a Hire Purchase agreement with Volkswagen Financial Services (UK) Limited (‘VWFS’). He says the car has had electronic faults within the first few months. It has been into the dealership on multiple occasions but it’s... (5 pages)View decision -
Decision Reference DRN-5157463
22 Nov 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5157463 The complaint Mr P complains about J.P. Morgan Europe Limited trading as Chase (‘Chase’) sending him an unsolicited email, after he’d opted out of marketing correspondence. What happened Mr P complained to Chase when it sent him an email on 8 April 2024 that he didn’t think... (4 pages)View decision -
Decision Reference DRN-4897237
22 Nov 2024 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-4897237 The complaint Mrs M complains about the quality of the car she acquired through a Hire Purchase agreement taken out with CA AUTO FINANCE UK LTD in June 2023. What happened In June 2023, Mrs M took out a hire purchase agreement to buy a used car. She says she found multiple i... (3 pages)View decision -
Decision Reference DRN-5160429
22 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5160429 The complaint Mr B complains about the service provided by Barclays Bank UK PLC (‘Barclays’) when it stopped a payment he wanted to make online and blocked his debit card. He’s also unhappy that Barclays stopped corresponding with him after telling him it didn’t uphold his ... (4 pages)View decision -
Decision Reference DRN-4549755
22 Nov 2024 Tavistock Partners (UK) Limited Not upheldInvestmentsDRN-4549755 The complaint Mr J2 complains on behalf of the estate of Mr J1 (his father) about Tavistock Partners (UK) Limited trading as Abacus Associates Financial Services, referred to as “Abacus”. In summary, Mr J1 says: Abacus didn’t advise Mr J1 correctly as to his Inheritance ... (4 pages)View decision
