We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366763 results
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Decision Reference DRN-5287064
26 Jan 2025 Pepperstone Limited UpheldInvestmentsDRN-5287064 The complaint Mrs A complains Pepperstone Limited manipulated pricing data, wrongfully closed her short position, used swap charges against her and wrongfully closed her account. What happened Mrs A opened a short USDZAR position on 5 April 2023, selling the Dollar at 17.87 ... (4 pages)View decision -
Decision Reference DRN-4986909
26 Jan 2025 Fairmead Insurance Limited UpheldInsuranceDRN-4986909 The complaint Mr and Mrs W complain that Fairmead Insurance Limited (“Fairmead”) has handled a claim made under their home insurance policy unfairly and caused delays. What happened In June 2020, Mr and Mrs W made a claim under their home insurance policy with Fairmead, when... (5 pages)View decision -
Decision Reference DRN-4793411
26 Jan 2025 The Devereux Partnership LLP UpheldInvestmentsDRN-4793411 The complaint Mrs F and Mr R complain The Devereux Partnership LLP (“Devereux”) gave them unsuitable investment advice, causing them financial loss and inconvenience. In particular they say the recommended portfolio was too risky and they only wanted to invest for a short ti... (7 pages)View decision -
Decision Reference DRN-5230316
26 Jan 2025 Seven Investment Management LLP Not upheldInvestmentsDRN-5230316 The complaint Mrs P complains that Seven Investment Management LLP (7iM) failed to process a series of partial transfer requests for her stocks and shares ISA. What happened Mrs P held an ISA dealing portfolio with 7iM, within which some of her funds were invested in the Va... (4 pages)View decision -
Decision Reference DRN-4937519
26 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4937519 The complaint Miss T’s complaint is about Revolut Ltd’s refusal to reimburse her money she says she lost due to a scam. Miss T is represented by Refundee in this matter. However, I will refer to Miss T solely in this decision for ease of reading. What happened The circumsta... (4 pages)View decision -
Decision Reference DRN-5224651
25 Jan 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5224651 The complaint Miss J complains that NewDay Ltd (trading as Aqua) charged too much interest on her credit card account and would not allow her to do a balance transfer. What happened Miss J says Aqua approved a card and increased the limit to £3,500 even though she had a poo... (3 pages)View decision -
Decision Reference DRN-5211035
25 Jan 2025 Motability Operations Limited Not upheldConsumer CreditDRN-5211035 The complaint Mr M says Motability Operations Limited (Motability) were unreasonable to terminate his hire agreement. What happened In November 2023 Mr M hired a car through an agreement with Motability. In December 2023, the car was seized by police because they believed it... (2 pages)View decision -
Decision Reference DRN-5015746
25 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5015746 The complaint Mr F and Miss S have complained that HSBC UK Bank Plc (trading as “first direct”) failed to protect them from falling victim to an investment scam and hasn’t refunded the money they lost. What happened The background of this complaint is already known to both ... (4 pages)View decision -
Decision Reference DRN-5252512
25 Jan 2025 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5252512 The complaint Mr B complains he was misled about the fees charged by St. James's Place Wealth Management Plc (SJP) on his pension account What happened Mr B said despite trying very hard to get clarity on the amount of SJP’s charges they turned out to be different to those... (5 pages)View decision -
Decision Reference DRN-5285958
24 Jan 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5285958 The complaint Mr K has complained about a transfer of his Prudential Assurance Company Limited personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in March 2016. Mr K’s QROPS was subsequently used to invest in various assets including a bond and fra... (10 pages)View decision
