We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 161 results
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Decision Reference DRN-4870013
5 Mar 2025 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4870013 The complaint Mr H believes Hyundai Capital UK Limited trading as Hyundai Finance (“Hyundai”) wrongfully applied their own terms and conditions when they thought he had breached an agreement he held with them. What happened In May 2021, Mr H acquired a used car using a cond... (4 pages)View decision -
Decision Reference DRN-4708250
28 Oct 2024 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4708250 Complaint Mr S complains that Hyundai Capital UK Limited (trading as “Hyundai Finance”) unfairly entered into a conditional sale agreement with him. He’s said the monthly payments were unaffordable and he struggled to meet the repayments. Background In August 2018, Hyundai ... (4 pages)View decision -
Decision Reference DRN-3472700
26 May 2022 Hyundai Capital UK Limited UpheldConsumer CreditDRN-3472700 The complaint Mr J complains that Hyundai Capital UK Limited trading as Hyundai Finance (Hyundai) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2019, Mr J acquired a used car financed by a conditional sale from Hyun... (3 pages)View decision -
Decision Reference DRN-3711075
5 Dec 2022 Hyundai Capital UK Limited Not upheldConsumer CreditDRN-3711075 The complaint Mr T complains that Hyundai Capital UK Limited have incorrectly calculated and issued a settlement figure for his conditional sale agreement, which has adversely impacted his credit file and financial situation. What happened In May 2021, Mr T acquired a new car u... (3 pages)View decision -
Decision Reference DRN1380214
20 Aug 2018 Hyundai Capital UK Limited UpheldBanking and creditMr G complains that he was mis-sold a finance agreement with Hyundai Capital UK Limited.backgroundIn March 2017 Mr G was supplied with a used car and entered into a fixed sum loan agreement with Hyundai.Mr G told the supplying dealership that he was purchasing the car... (2 pages)View decision -
Decision Reference DRN-4381508
8 Dec 2023 Hyundai Capital UK Limited Not upheldConsumer CreditDRN-4381508 The complaint Mr K complains that the incorrect amount of interest has been applied to a settlement quotation, in relation to a car that was supplied through a conditional sale agreement with Hyundai Capital UK Limited trading as Kia Finance (Hyundai). Mr K has been represented... (4 pages)View decision -
Decision Reference DRN-5433080
27 Mar 2025 Hyundai Capital UK Limited UpheldConsumer CreditDRN-5433080 The complaint Mr L is unhappy with the quality of a car supplied by Hyundai Capital UK Limited using a conditional sale agreement. What happened On 16 June 2020 Mr L entered into a conditional sale agreement with Hyundai for a new car. The cash price was £29,174. In June 2... (4 pages)View decision -
Decision Reference DRN-3701683
16 Sep 2022 Hyundai Capital UK Limited Not upheldConsumer CreditDRN-3701683 The complaint Mr D is unhappy with what happened when he returned a car at the end of a hire agreement taken with Hyundai Capital UK Limited. He says charges for damage should be waived as he used less mileage than his allowance. What happened In March 2018 Mr D acquired a new ... (3 pages)View decision -
Decision Reference DRN3966490
28 Sep 2017 Hyundai Capital UK Limited UpheldBanking and creditMiss F complains about the quality of a car she acquired under a conditional sale agreementwith Hyundai Capital UK Limited.backgroundI set out the background to Mr G’s complaint in my provisional decision. I’ll repeat it here, in summary, so all the relevant inform... (4 pages)View decision -
Decision Reference DRN-4712343
13 Nov 2024 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4712343 The complaint Mrs R complains about the quality of a car supplied to her by Hyundai Capital UK Limited (“Hyundai”) under a conditional sale agreement (“agreement”). What happened In October 2022 Mrs R entered into an agreement with Hyundai for a used car costing £11,833 and ... (4 pages)View decision
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