We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123 results
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Decision Reference DRN-4870013
5 Mar 2025 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4870013 The complaint Mr H believes Hyundai Capital UK Limited trading as Hyundai Finance (“Hyundai”) wrongfully applied their own terms and conditions when they thought he had breached an agreement he held with them. What happened In May 2021, Mr H acquired a used car using a cond... (4 pages)View decision -
Decision Reference DRN-4708250
28 Oct 2024 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4708250 Complaint Mr S complains that Hyundai Capital UK Limited (trading as “Hyundai Finance”) unfairly entered into a conditional sale agreement with him. He’s said the monthly payments were unaffordable and he struggled to meet the repayments. Background In August 2018, Hyundai ... (4 pages)View decision -
Decision Reference DRN-3472700
26 May 2022 Hyundai Capital UK Limited UpheldConsumer CreditDRN-3472700 The complaint Mr J complains that Hyundai Capital UK Limited trading as Hyundai Finance (Hyundai) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2019, Mr J acquired a used car financed by a conditional sale from Hyun... (3 pages)View decision -
Decision Reference DRN-3711075
5 Dec 2022 Hyundai Capital UK Limited Not upheldConsumer CreditDRN-3711075 The complaint Mr T complains that Hyundai Capital UK Limited have incorrectly calculated and issued a settlement figure for his conditional sale agreement, which has adversely impacted his credit file and financial situation. What happened In May 2021, Mr T acquired a new car u... (3 pages)View decision -
Decision Reference DRN1380214
20 Aug 2018 Hyundai Capital UK Limited UpheldBanking and creditMr G complains that he was mis-sold a finance agreement with Hyundai Capital UK Limited.backgroundIn March 2017 Mr G was supplied with a used car and entered into a fixed sum loan agreement with Hyundai.Mr G told the supplying dealership that he was purchasing the car... (2 pages)View decision -
Decision Reference DRN-3776967
25 Nov 2022 Hyundai Capital UK Limited Not upheldConsumer CreditDRN-3776967 The complaint Mr M complains that Hyundai Capital UK Limited breached General Data Protection Regulations (“GDPR”) when it provided his details to a third-party company. What happened In March 2019 Mr M entered into a three-year contract hire agreement for a new car with Hyunda... (3 pages)View decision -
Decision Reference DRN-4623853
12 Sep 2024 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4623853 The complaint Miss S is unhappy that a car supplied to her under a conditional sale agreement with Hyundai Capital UK Limited trading as Hyundai Finance was of an unsatisfactory quality. What happened In September 2021, Miss S was supplied with a used car through a conditio... (3 pages)View decision -
Decision Reference DRN-5038888
5 Feb 2025 Hyundai Capital UK Limited UpheldConsumer CreditDRN-5038888 The complaint Mr F is unhappy that a car supplied to him under a conditional sale agreement with Hyundai Capital UK Limited was of an unsatisfactory quality. What happened In July 2023, Mr F was supplied with a used car through a conditional sale agreement with Hyundai. He ... (4 pages)View decision -
Decision Reference DRN-4210868
24 Jul 2023 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4210868 The complaint Mr Q is unhappy that a car supplied to him under a conditional sale agreement with Hyundai Capital UK Limited trading as Hyundai Finance was of an unsatisfactory quality. What happened In May 2022, Mr Q was supplied with a new car through a conditional sale agreem... (4 pages)View decision -
Decision Reference DRN4995713
3 Mar 2017 Hyundai Capital UK Limited UpheldBanking and creditMr R complains that a new car he bought with the help of a fixed sum loan from Hyundai Capital UK Limited (Hyundai Capital) was misrepresented to him, and also suffered from defects at the time of sale. He brings this complaint under section 75 of the Consumer Cre... (3 pages)View decision
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