We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
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Decision Reference DRN-5094466
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5094466 The complaint Mr A complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. In March 2024 Mr A ... (3 pages)View decision -
Decision Reference DRN-5062669
16 Jun 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5062669 The complaint Mr G complains that a car supplied to him under a hire purchase agreement with Oodle Financial Service Limited (Oodle) is of unsatisfactory quality. What happened The circumstances surrounding this complaint and my initial findings were set out in my provisiona... (6 pages)View decision -
Decision Reference DRN-5285034
16 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5285034 The complaint Mrs P has complained that HSBC UK Bank Plc won’t refund money she lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What... (2 pages)View decision -
Decision Reference DRN-5558244
16 Jun 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5558244 The complaint Miss B complains Barclays Bank UK PLC trading as Barclaycard (Barclays) failed to carry out appropriate financial checks before approving a credit card account for her. What happened Miss B says she applied for a credit card account with Barclays which was appr... (3 pages)View decision -
Decision Reference DRN-5592427
16 Jun 2025 Topaz Finance Limited Not upheldMortgagesDRN-5592427 The complaint Miss J complains that Topaz Finance Limited (trading as Siberite Mortgages) hasn’t given her the option over the years to move onto a fixed interest rate. She feels she has been overcharged interest on her mortgage as a result, making her monthly payments exces... (4 pages)View decision -
Decision Reference DRN-5595894
16 Jun 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5595894 The complaint Ms O complains that Nationwide Building Society (‘Nationwide’) reported two months of arrears to her credit file, when she wasn’t aware she had a credit card balance to pay. Ms O wants Nationwide to amend her credit file and pay compensation for the distress a... (2 pages)View decision -
Decision Reference DRN-5624299
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5624299 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The events leading up to this complaint are known to both parties. I won’t repeat them all here. In summary, Mr M says that, in March 2024, he was contacted by an individual... (4 pages)View decision -
Decision Reference DRN-5595569
16 Jun 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5595569 The complaint Mrs H says Blue Motor Finance Ltd (‘Blue Motor’), irresponsibly lent to her. She says that it didn’t take reasonable steps to ensure she could afford the repayments towards a hire purchase agreement to purchase a car. She says the finance was completed using i... (6 pages)View decision -
Decision Reference DRN-5257638
16 Jun 2025 Barclays Bank UK PLC Not upheldConsumer CreditDRN-5257638 The complaint Miss S complains that Barclays Bank UK PLC irresponsibly lent her a loan in April 2023. What happened Miss S took out a loan with Barclays in early April 2023. She borrowed £4,500 over a term of four years. The monthly loan repayments were £125.04. Miss S made... (3 pages)View decision -
Decision Reference DRN-5625407
16 Jun 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5625407 The complaint Ms K is unhappy that Santander UK Plc (“Santander”) won’t refund the money she lost to an investment opportunity she now believes was a scam. What happened The background to this complaint is well known to both parties and was set out in the investigator’s vie... (7 pages)View decision
