We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
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Decision Reference DRN-5587376
12 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5587376 The complaint Ms F complains about the way in which Barclays Bank UK PLC dealt with her claim for a refund of university course fees. Because she paid those fees with a credit card, she says the bank should refund them. The bank trades in this case under its Barclaycard bran... (3 pages)View decision -
Decision Reference DRN-5599257
12 Jun 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5599257 The complaint Miss F argues Bank of Scotland plc (trading as Halifax) treated her unfairly in relation to how it paid her redress following an irresponsible lending complaint. What happened In June 2018 Miss F was given an overdraft and following this, two subsequent limit i... (3 pages)View decision -
Decision Reference DRN-5583480
12 Jun 2025 ONMO Limited Not upheldBanking and PaymentsDRN-5583480 The complaint Mr H complains that ONMO Limited didn’t set up a payment plan for him, resulting in interest and charges being incurred and impacting his credit file. What happened Mr H holds a credit card with ONMO. In October 2024 he contacted ONMO to agree a payment plan on... (2 pages)View decision -
Decision Reference DRN-5450596
12 Jun 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5450596 The complaint Miss F complains Nationwide Building Society lent to her irresponsibly when they gave her an overdraft and subsequently increased her credit limit. She also says they defaulted her account unfairly and failed to notify her before doing so. What happened Miss F... (3 pages)View decision -
Decision Reference DRN-5609637
12 Jun 2025 Loans 2 Go Limited Not upheldConsumer CreditDRN-5609637 The complaint Miss F complains Loans 2 Go Limited (L2G) lent to her irresponsibly when they approved her application for a loan. What happened Miss F complains L2G lent to her irresponsibly when they approved the following loan: Date Amount of credit Interest Loan term Mon... (3 pages)View decision -
Decision Reference DRN-5503729
12 Jun 2025 Suits Me Limited Not upheldBanking and PaymentsDRN-5503729 The complaint Mr O complains about Suits Me Limited. He says that Suits Me didn’t do enough to protect him when he fell victim to a scam and would like it to refund him the money he has lost. What happened In September 2023, Mr O unfortunately fell victim to a cryptocurren... (2 pages)View decision -
Decision Reference DRN-5621413
12 Jun 2025 Metro Bank PLC Not upheldBanking and PaymentsDRN-5621413 The complaint Ms S and Miss M, as trustees of a trust, complain that Metro Bank Plc didn’t follow their instructions when setting up the trust’s bank account. What happened This complaint concerns a personal injury trust, set up when Miss M received compensation after being... (3 pages)View decision -
Decision Reference DRN-5419951
12 Jun 2025 The Mortgage Business Plc UpheldMortgagesDRN-5419951 The complaint Mr M complains that The Mortgage Business Plc trading as TMB reneged on an agreement to extend his buy to let (BTL) mortgage term. He says he was led to believe the rate was fixed for the duration of the mortgage, and that all of this has impacted his credit fi... (3 pages)View decision -
Decision Reference DRN-5314891
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5314891 The complaint Mr V is unhappy Wise Payments Limited didn’t refund payments he made as part of a scam. Mr V brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr V throughout this decision. What happened In 2023 Mr V saw ... (3 pages)View decision -
Decision Reference DRN-5320356
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5320356 The complaint Mr V is unhappy Revolut Ltd didn’t refund payments he made as part of a scam. Mr V brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr V throughout this decision. What happened In 2023 Mr V saw an advert ... (3 pages)View decision
