We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
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Decision Reference DRN-5619506
12 Jun 2025 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-5619506 The complaint Miss M complains Capquest Debt Recovery Ltd trading as Erudio Student Loans failed to correctly defer her student loans, leading to arrears outstanding. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’... (4 pages)View decision -
Decision Reference DRN-5616440
12 Jun 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5616440 The complaint U, a limited company, complains HSBC UK Bank Plc closed its account, returned a refund and won’t pay it the proceeds. U is represented by Mr G, a director. What happened U wasn’t trading, and HSBC contacted it to carry out a safeguarding, or know your custome... (5 pages)View decision -
Decision Reference DRN-5596587
12 Jun 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5596587 The complaint Mr K complains about the administration of a hire purchase agreement he had with STARTLINE MOTOR FINANCE LIMITED (‘Startline’). Mr K says a default was incorrectly registered against him, and he was given incorrect information about the default process. What h... (5 pages)View decision -
Decision Reference DRN-5619489
12 Jun 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5619489 The complaint Miss W complains Lowell Portfolio I Ltd are: Asking her to repay an amount of debt which is wrong Wrote to an address after she’d asked them not to Requested a Subject Access Request (SAR) which wasn’t completed in time or correctly What happened I issued... (4 pages)View decision -
Decision Reference DRN-5607145
12 Jun 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5607145 The complaint Ms U complains Lowell Portfolio I Ltd have taken action to recover a debt when they shouldn’t have. What happened As I understand it Ms U’s information was passed to a company I’ll refer to as H in error. H incorrectly got a County Court Judgment (CCJ) against ... (3 pages)View decision -
Decision Reference DRN-5211502
12 Jun 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5211502 The complaint Mr H complains that Starling Bank Limited won’t refund the money he lost when he was the victim of what he feels was a scam. What happened Sometime around July 2022, someone Mr H had worked with previously told him about an opportunity to invest with a trading... (8 pages)View decision -
Decision Reference DRN-5609999
12 Jun 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5609999 The complaint Mr and Mrs C’s complaint is about a mortgage they have with Bank of Scotland plc trading as Halifax. They have said they did not fully understand the mortgage and the amount that would need to be repaid when it was due to be repaid. In addition, they have said ... (3 pages)View decision -
Decision Reference DRN-5520433
12 Jun 2025 UK Mortgage Lending Ltd Not upheldMortgagesDRN-5520433 The complaint Mr and Mrs C’s complaint is about a second charge mortgage they have with UK Mortgage Lending Ltd trading as Pepper Money (UKML). They don’t consider that UKML has done enough to support them since a fixed interest rate product ended. They have said that UKML k... (4 pages)View decision -
Decision Reference DRN-5535757
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5535757 The complaint Miss B complains about Revolut Ltd. She says that Revolut failed to protect her when she fell victim to a cryptocurrency investment scam and would like Revolut to refund her the money she has lost. What happened Miss B saw an advert for investing in cryptocur... (3 pages)View decision -
Decision Reference DRN-5535747
11 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5535747 The complaint Miss B complains about Barclays Bank UK PLC. She says that Barclays failed to protect her when she fell victim to a cryptocurrency investment scam and would like Barclays to refund her the money she has lost. What happened Miss B made contact with the scammer... (3 pages)View decision
