We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 185689 results
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Decision Reference DRN-6197018
23 Apr 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6197018 The complaint Mr D complains Revolut Ltd’s systems went down completely preventing him from placing an order online using his preferred payment method. He complains Revolut Ltd didn’t keep its customers informed or explain whether this was a technical issue or something else... (2 pages)View decision -
Decision Reference DRN-6077242
23 Apr 2026 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-6077242 The complaint Mr M complains J.P. Morgan Europe Limited trading as Chase stopped him withdrawing money from an ATM whilst he was abroad and then provided extremely poor service when he questioned what had happened and when he complained. What happened Mr M has an account wit... (2 pages)View decision -
Decision Reference DRN-6181227
23 Apr 2026 Starling Bank Limited Not upheldBanking and PaymentsDRN-6181227 The complaint Mr W complains that Starling Bank Limited (‘Starling’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr W says that in late 2023 he saw an advert online for an investment company I’ll call ‘B’ in this decision. He completed an e... (3 pages)View decision -
Decision Reference DRN-6168625
23 Apr 2026 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-6168625 The complaint Ms C complains that her savings account with the Bank of Scotland plc trading as Halifax didn’t earn interest at the rate she expected. She also complains that her savings account was changed to a Web Saver Variable, without her knowledge and consent. What happ... (4 pages)View decision -
Decision Reference DRN-6089103
23 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6089103 The complaint Mr Y complains that Barclays Bank UK PLC trading as Tesco Bank failed to process the closure of his account correctly. What happened Mr Y held a credit card account with Tesco Bank. On 28 June 2025 Mr Y paid the balance showing on his online account and closed ... (5 pages)View decision -
Decision Reference DRN-6181279
23 Apr 2026 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-6181279 The complaint Mr W complains that J.P. Morgan Europe Limited trading as Chase (‘Chase’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr W says that in late 2023 he saw an advert online for an investment company I’ll call ‘B’ in this decisio... (3 pages)View decision -
Decision Reference DRN-4650605
23 Apr 2026 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-4650605 Complaint Mr R complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said proportionate checks weren’t carried out and he was provided with unaffordable finance. He’s said that Moneybarn failed to dis... (4 pages)View decision -
Decision Reference DRN-5963368
23 Apr 2026 Santander UK Plc Not upheldBanking and PaymentsDRN-5963368 The complaint Mr A complains that Santander UK Plc recorded adverse information about him on the SIRA fraud database. What happened Mr A had an account with Santander. In 2024, Santander closed the account – and recorded details of the closure on the SIRA fraud database. Unh... (2 pages)View decision -
Decision Reference DRN-5907615
23 Apr 2026 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5907615 The complaint Mrs L’s complaint is, in essence, that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit Act 1974... (17 pages)View decision -
Decision Reference DRN-6306276
23 Apr 2026 TSB Bank plc UpheldBanking and PaymentsDRN-6306276 The complaint Mr B complained about TSB Bank plc after it blocked his account and later accepted that it took four weeks longer than it should’ve done to unblock it. He says TSB’s offer of £150 compensation didn’t fairly reflect the significant distress, inconvenience, embar... (4 pages)View decision