We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170827 results
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Decision Reference DRN-5622636
10 Sep 2025 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-5622636 The complaint Mrs T complains the amount Link Financial Outsourcing Limited (Link) are pursuing her for is incorrect. What happened Mrs T took a loan in March 2020 with a lender I’ll refer to as B. The loan was for £4,200 and the interest added to this was £6,891.43 bringing... (2 pages)View decision -
Decision Reference DRN-5804777
10 Sep 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5804777 The complaint Miss O complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin”) was not helpful or supportive when she sought to obtain a refund for a disputed transaction. What happened Miss O paid for an intensive driving course which she believes did not delive... (3 pages)View decision -
Decision Reference DRN-5669191
10 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5669191 THE COMPLAINT Mr B complains Revolut Ltd (“Revolut) will not reimburse him money he says he lost when he fell victim to a scam. Mr B is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr B solely in this decision for ease o... (4 pages)View decision -
Decision Reference DRN-5488280
10 Sep 2025 Specialist Motor Finance Limited UpheldConsumer CreditDRN-5488280 The complaint Ms G complains that a car supplied to her under a finance agreement with Specialist Motor Finance Limited was of unsatisfactory quality. What happened In August 2022 Ms G acquired a used car financed by a hire purchase agreement. The cash price for the vehicle ... (6 pages)View decision -
Decision Reference DRN-5355267
10 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5355267 The complaint Mr D complains that Monzo Bank Ltd won’t refund payments he made as a result of a scam. What happened In summary, Mr D was the victim of an investment scam, where he was duped by fraudsters into sending several payments between July and September 2024 from his ... (3 pages)View decision -
Decision Reference DRN-5784594
10 Sep 2025 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-5784594 The complaint Mr and Mrs H have complained about Bank of Ireland (UK) Plc’s (“Post Office Money”) handling of an unsuccessful savings account application. What happened Mr and Mrs H applied to open a savings account with Post Office Money and enclosed a cheque for £300,000 w... (3 pages)View decision -
Decision Reference DRN-5669189
10 Sep 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5669189 THE COMPLAINT Mr B complains the Royal Bank of Scotland Plc (“RBS”) will not reimburse him money he says he lost when he fell victim to a scam. Mr B is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr B solely in this dec... (5 pages)View decision -
Decision Reference DRN-5510759
10 Sep 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5510759 The complaint Mr H complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin”) failed to help him recover a hire car deposit. What happened In March 2024 Mr H hired a car in the United States of America. He had booked this in advance. He has explained that the rent... (3 pages)View decision -
Decision Reference DRN-5494374
10 Sep 2025 Aldermore Bank Plc Not upheldMortgagesDRN-5494374 The complaint The complainant is E, a limited company, represented in this complaint by its director Mr S. Mr S complains that Aldermore Bank Plc took a payment for its buy to let mortgage twice, and then said no payment had been made when Mr S recalled the direct debit. Wha... (2 pages)View decision -
Decision Reference DRN-5289732
10 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5289732 The complaint Mrs C complains about the actions of Revolut Ltd when she lost money to a scam. Mrs C is being supported in making her complaint by a representative but for ease, I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known ... (3 pages)View decision
