We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170827 results
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Decision Reference DRN-5731667
10 Sep 2025 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-5731667 The complaint Mr Q complains Capquest Debt Recovery Limited sent him a letter saying they owned a debt in his name which was unsolicited. Mr Q’s unhappy Capquest didn’t provide the credit agreement and other documents when first contacting him. What happened From the informa... (3 pages)View decision -
Decision Reference DRN-5803300
10 Sep 2025 Taylormade Finance Ltd Not upheldMortgagesDRN-5803300 The complaint Miss M and Mr S complain that Taylormade Finance Ltd did not provide the service it promised and therefore should refund a fee it charged them. What happened In 2024, Taylormade gave Miss M and Mr S mortgage advice. They signed a fee agreement agreeing to pay a... (3 pages)View decision -
Decision Reference DRN-5613473
10 Sep 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5613473 The complaint Mrs S is unhappy with how Barclays Bank UK PLC trading as Tesco Bank (‘Tesco’) administered her credit card account. What happened Mrs S explains a family member, who I’ll refer to as ‘A’, contacted her explaining they had received emails from Tesco saying the... (3 pages)View decision -
Decision Reference DRN-5781557
10 Sep 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5781557 The complaint Mr K complains that Barclays Bank UK PLC closed his account without giving him notice of its intention to do so. What happened Mr K had an account with Barclays. He transferred money from the account to friends. When they transferred money back into the account... (2 pages)View decision -
Decision Reference DRN-5215961
10 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5215961 The complaint Ms M complains that Wise Payments Limited won’t refund money she lost to a scam. Ms M is represented by a firm, but for ease I have only referred to Ms M in my decision. What happened The details of this complaint are well known to both parties so I won’t repea... (2 pages)View decision -
Decision Reference DRN-5643945
10 Sep 2025 HSBC UK Bank Plc UpheldConsumer CreditDRN-5643945 The complaint Mr A complains that HSBC UK Plc lent to him when he could not afford it. And Mr A complains as to how they treated him when he was issued with a default. What happened Mr A applied for a £10,000 Graduate Loan in October 2018. This was due to cost him £250.33 a... (8 pages)View decision -
Decision Reference DRN-5781176
10 Sep 2025 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5781176 The complaint Miss M complains that STARTLINE MOTOR FINANCE LIMITED (“Startline”) rejected her claim in respect of a car. What happened In August 2024 Miss M bought a second hand car at a cost of £12,608 funded by a loan from Startline and a deposit of £1,000. The car was ei... (3 pages)View decision -
Decision Reference DRN-5748103
10 Sep 2025 Secure Trust Bank Public Limited Company Not upheldConsumer CreditDRN-5748103 The complaint Mr G complains about the quality of a car he acquired under a hire purchase agreement with SECURE TRUST BANK PUBLIC LIMITED COMPANY trading as Moneyway (Moneyway). When I refer to what Mr G and/or Moneyway said or did, it should also be taken to include things... (5 pages)View decision -
Decision Reference DRN-5704088
10 Sep 2025 Next Retail Limited Not upheldConsumer CreditDRN-5704088 The complaint Mr F complains that Next Retail Limited (‘Next’) unfairly reported his late payment to the Credit Reference Agencies (‘CRAs’), after they’d not communicated clearly about a due payment on his credit account. Mr F would like his credit file amending. What happen... (3 pages)View decision -
Decision Reference DRN-5290398
10 Sep 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5290398 The complaint Mr H complains that The Royal Bank of Scotland Plc (‘RBS’) won’t refund the money he lost as a result of what he believes was an ‘Authorised Push Payment’ (‘APP’) property investment scam. Mr H brings his complaint with the assistance of a professional represe... (3 pages)View decision
