We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170994 results
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Decision Reference DRN-5810469
11 Sep 2025 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5810469 The complaint Mr S complains that The Co-operative Bank Plc (The Co-op) closed his bank account without him receiving notice. He also complains they failed to release his balance to him when they should have. He wants compensation for the impact this had on him. Mr S has als... (4 pages)View decision -
Decision Reference DRN-5756797
11 Sep 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5756797 The complaint Mr W is unhappy with the service he received when he called Nationwide Building Society. What happened Mr W called Nationwide. He was unhappy with the service he received from the advisor, so he made a complaint. He said the advisor was awkward and difficult to... (2 pages)View decision -
Decision Reference DRN-5473144
11 Sep 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5473144 The complaint Mr B is unhappy that Starling Bank Limited (Starling) won’t reimburse money he lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mr B was looking to book a villa aboard ... (2 pages)View decision -
Decision Reference DRN-5570625
11 Sep 2025 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-5570625 The complaint Mr G complains that Tandem Personal Loans Ltd trading as Oplo (Tandem) was irresponsible in its lending to him. He wants all interest and charges refunded and any adverse information removed from his credit file. Mr G is represented by a third party but for eas... (3 pages)View decision -
Decision Reference DRN-5756314
11 Sep 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5756314 The complaint Miss F complains that Monzo Bank Ltd trading as Monzo (“Monzo”) won’t reimburse funds she lost as part of a scam. What happened The background to this complaint is well known to both parties so I won’t repeat it in detail here. But, I understand it to be as fol... (4 pages)View decision -
Decision Reference DRN-5559081
11 Sep 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5559081 The complaint Mrs G and Mr H complain that Lloyds Bank PLC did not reimburse the funds they say the lost to a scam. What happened Mrs G and Mr H have said they were introduced to an investment opportunity by a friend they had known for many years. They invested over £560,000... (2 pages)View decision -
Decision Reference DRN-5512589
11 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5512589 The complaint Mrs G and Mr H complain that Barclays Bank UK PLC did not reimburse the funds they lost to a scam. What happened Mrs G and Mr H say they were introduced to a new cryptocurrency coin which their friend had invested in previously. They looked at the related websi... (2 pages)View decision -
Decision Reference DRN-5746696
11 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5746696 The complaint Ms K complains Monzo Bank Ltd (Monzo) unfairly closed her account and loaded a Cifas marker on the National Fraud Database. She wants the marker removed. What happened Ms K opened an account with Monzo in September 2024. In March 2025 Monzo reviewed her account... (2 pages)View decision -
Decision Reference DRN-5574737
11 Sep 2025 Zopa Bank Limited UpheldConsumer CreditDRN-5574737 The complaint Mr T complains about the quality of a vehicle he acquired through a hire purchase agreement financed by Zopa Bank Limited (Zopa). What happened In April 2024 Mr T acquired a used car through a hire purchase agreement. The car was around seven years old, and it... (4 pages)View decision -
Decision Reference DRN-5566306
11 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5566306 The complaint Mr D complains that Barclays Bank UK PLC did not reimburse the funds he says he lost to a scam. What happened Mr D entered into a drop shipping agreement with a company I’ll refer to as ‘X’ for the purposes of this decision. He agreed to pay X £13,000 as an inv... (3 pages)View decision
