We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157985 results
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Decision Reference DRN-5144168
15 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5144168 The complaint Mr G complains about the actions of Lloyds Bank Plc when he lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In August 2023 Mr G... (3 pages)View decision -
Decision Reference DRN-5121369
15 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5121369 The complaint Mr M complains Lloyds Bank PLC unfairly closed his account. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr M applied for a current account with L... (3 pages)View decision -
Decision Reference DRN-5228638
15 Jan 2025 Shawbrook Bank Limited UpheldConsumer CreditDRN-5228638 The complaint Mr B’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) decidin... (20 pages)View decision -
Decision Reference DRN-4862188
15 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4862188 The complaint Mr P is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to an investment scam. He says he was introduced to the scheme that purported to ... (9 pages)View decision -
Decision Reference DRN-5231397
15 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5231397 The complaint Mr W complains that Revolut Ltd hasn’t honoured a ‘refer a friend’ reward payment. What happened Mr W holds an account with Revolut. From time to time, Revolut offers account holders the chance to ‘refer a friend’. This is subject to the friend having never he... (2 pages)View decision -
Decision Reference DRN-5263649
15 Jan 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5263649 The complaint Mr H complains Monzo Bank Ltd didn’t do enough when he was the victim of identity theft and fraud. What happened Mr H has an account with Monzo and accounts elsewhere. Mr H says he received a text from a delivery company saying he’d missed a delivery and needed... (3 pages)View decision -
Decision Reference DRN-5208972
15 Jan 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5208972 The complaint Mr N complains about the reason National Westminster Bank Plc (‘NatWest’) gave him for rejecting his request for a credit limit increase. What happened Mr N has a credit card with NatWest. It was opened in March 2024 with an initial credit limit of £2,050. In A... (2 pages)View decision -
Decision Reference DRN-5187714
15 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5187714 The complaint Mrs H, on behalf of the customer Mrs M, has complained about Bank of Scotland plc (trading as Halifax) allowing withdrawals which she suspects could possibly have been unauthorised or part of a scam. What happened Both sides are most familiar with the case, so ... (4 pages)View decision -
Decision Reference DRN-4883336
15 Jan 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-4883336 The complaint Mr S complains that Starling Bank Limited unfairly refused to process his chargeback request for a faulty car. What happened In September 2023, Mr S transferred £11,000 from his Starling bank account to a third party seller to buy a car. Mr S subsequently encou... (2 pages)View decision -
Decision Reference DRN-5262211
15 Jan 2025 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5262211 The complaint Mrs H has complained about the way Shawbrook Bank Limited responded to claims she’d made under the Consumer Credit Act 1974 (the “CCA”). What happened In April 2018 Mrs H entered into a 10 year fixed sum loan agreement with Shawbrook to pay for a £10,815 solar ... (5 pages)View decision
