We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 160340 results
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Decision Reference DRN-5376845
6 Mar 2025 TIDE PLATFORM LTD Not upheldBanking and PaymentsDRN-5376845 The complaint Mr A, on behalf of G, complains that Tide Platform Ltd refunded only 50% of the money G lost as the result of an authorised push payment (APP) scam. What happened As both parties are familiar with the details of the scam I won’t repeat them in full here. In sum... (3 pages)View decision -
Decision Reference DRN-5376785
6 Mar 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5376785 The complaint Ms K is unhappy that Lloyds Bank PLC has decided not to refund her after she was the victim of a scam. What happened I set out the background to this complaint in my provisional decision, the facts of which are not in dispute. But in summary Ms K fell victim t... (4 pages)View decision -
Decision Reference DRN-5352509
6 Mar 2025 National Westminster Bank Plc UpheldMortgagesDRN-5352509 The complaint Mr and Mrs W are unhappy that they were given incorrect information about their mortgage by National Westminster Bank Plc. Mr and Mrs W say that, as a result, they have suffered financial detriment, for which they would like the bank to compensate them. What h... (4 pages)View decision -
Decision Reference DRN-4964477
6 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4964477 The complaint Mr A complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (3 pages)View decision -
Decision Reference DRN-5375414
6 Mar 2025 Elderbridge Limited UpheldMortgagesDRN-5375414 The complaint Mrs C has complained about how Elderbridge Limited has dealt with her secured loan account. She says Elderbridge’s recent actions were contrary to how her account should have been handled due to her bankruptcy in 2013. Mrs C is also unhappy with how Elderbridge... (5 pages)View decision -
Decision Reference DRN-5377010
6 Mar 2025 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5377010 The complaint Ms E is unhappy that a car supplied to her under a hire purchase agreement with Secure Trust Bank Plc trading as Moneyway (“Secure”) was of an unsatisfactory quality. When I refer to what Ms E has said and what Secure has said, it should also be taken to inclu... (5 pages)View decision -
Decision Reference DRN-5376984
6 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5376984 The complaint Mr B complains that Barclays Bank UK Plc won’t reimburse him after he believes he fell victim to a scam. What happened Mr B owned a flat and wanted some work done on it. He posted his job online, on a website that connected customers with tradesmen, and was co... (4 pages)View decision -
Decision Reference DRN-5303145
6 Mar 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5303145 The complaint Miss N has complained that Bank of Scotland plc trading as Halifax failed in its duty of care to stop her from gambling excessively from her account. Background Miss N has a bank account with Halifax. She has explained that in early 2021 she started to gamble i... (3 pages)View decision -
Decision Reference DRN-5350008
6 Mar 2025 Plata Finance Limited Not upheldConsumer CreditDRN-5350008 The complaint Miss S is unhappy that Plata Finance Limited trading as Zopa (at the time Zopa Limited) (‘Zopa’) unfairly reported a default to her credit file in respect of her personal loan. Miss S wants Zopa to remove the default marker from her credit file as it’s affecti... (2 pages)View decision -
Decision Reference DRN-5346125
6 Mar 2025 Frasers Group Financial Services Limited Not upheldConsumer CreditDRN-5346125 I’ve considered the relevant information about this complaint. Having done so, I’m not minded to uphold this complaint. The deadline for both parties to provide any further comments or evidence for me to consider is 20 March 2025. Unless the information changes my mind, my f... (3 pages)View decision
