We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-5146042
30 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5146042 The complaint Miss L complains that Monzo Bank Ltd (“Monzo”) failed to refund transactions she didn’t recognise, leading to a reduction in her credit rating. What happened In early January 2024, Miss L noticed three transactions had been made from her Monzo account to a soci... (4 pages)View decision -
Decision Reference DRN-4831317
30 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4831317 The complaint Mrs O complains that Lloyds Bank PLC (Lloyds) unfairly closed her account (the Account) What happened There is little dispute between the parties about the core events in this case. As I understand them, they are as follows: In or around January 2023, the Ac... (5 pages)View decision -
Decision Reference DRN-5127199
30 Dec 2024 Bank of Scotland Plc Not upheldMortgagesDRN-5127199 The complaint Mr S complains about the action that Bank of Scotland plc trading as Halifax (Halifax) has taken to repossess his home. What happened Mr S took out a mortgage with Halifax in June 2017. There were no issues with the mortgage until August 2022, following which a... (7 pages)View decision -
Decision Reference DRN-5225325
30 Dec 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5225325 The complaint Mr D complains that The Co-operative Bank Plc (“Co-op”) won’t refund him all the money he lost as the result of a scam. What happened The details of this complaint are well known to both parties, so I won’t go into too much detail here. However, in summary, Mr ... (4 pages)View decision -
Decision Reference DRN-5190687
30 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5190687 The complaint Miss C complains that NewDay Ltd trading as Marbles irresponsibly lent to her. What happened Miss C was approved for a Marbles credit card with a £900 credit limit. Miss C says this was irresponsibly lent to her. Miss C made a complaint to Marbles. Marbles did ... (2 pages)View decision -
Decision Reference DRN-4817267
30 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4817267 The complaint Mr F is a sole trader. He complains that Barclays Bank UK Plc treated him unfairly when it closed his business accounts. What happened Mr F held two business accounts for his company, ‘F’, with Barclays since 1982. Mr F told us: Barclays had unfairly clos... (4 pages)View decision -
Decision Reference DRN-5183037
30 Dec 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-5183037 The complaint Mr M complains that Loans 2 Go Limited (L2G) irresponsibly lent to him. What happened Mr M was approved for an L2G loan for £1,800 in May 2022. Mr M says this was lent irresponsibly to him, and he felt compelled to accept the loan at 320% Annual Percentage Rate... (3 pages)View decision -
Decision Reference DRN-5168589
30 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5168589 The complaint Mr S complains Santander UK plc (Santander) won’t allow him to withdraw the balance of his trust account. What happened Mr S says his trust fund account matured when he became an adult, but Santander have refused to allow him to withdraw the balance without his... (2 pages)View decision -
Decision Reference DRN-5198548
30 Dec 2024 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-5198548 The complaint Ms H complains that Mercedes-Benz Financial Services UK Limited trading as Mercedes- Benz Finance (MBF) was irresponsible in its lending to her. She says the hire purchase agreement MBF provided was unaffordable for her and she wants all interest and fees refun... (3 pages)View decision -
Decision Reference DRN-4903337
30 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4903337 The complaint Miss Q complains Monzo Bank Ltd (“Monzo”) didn’t do enough to prevent her from falling victim to a fake job scam and that it failed to offer her appropriate support after she reported what had happened to her. Miss Q wants Monzo to reimburse her the money she l... (4 pages)View decision
