We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-4731826
30 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4731826 The complaint Miss F has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summa... (5 pages)View decision -
Decision Reference DRN-5174325
30 Dec 2024 Motability Operations Limited Not upheldConsumer CreditDRN-5174325 The complaint Ms D complains that Motability Operations Limited (Motability) terminated a finance agreement she had with them after the car it was financing was seized by the police. A friend has represented Ms D throughout this complaint but as Ms D is named on the finance ... (2 pages)View decision -
Decision Reference DRN-4868964
29 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4868964 The complaint Ms P complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she reported the scam. What happened The detailed background to this complaint is well known to both parti... (3 pages)View decision -
Decision Reference DRN-5192343
28 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5192343 The complaint Mr and Mrs C complain that Barclays Bank UK PLC hasn’t refunded them after they fell victim to a scam. They are represented in their complaint by a law firm I’ll refer to as K. What happened The background to this complaint is well-known to both parties and so ... (4 pages)View decision -
Decision Reference DRN-5116977
28 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5116977 The complaint Mr S complains that Barclays Bank UK PLC blocked his account following the sale of his vehicle and about how it dealt with the block removal. What happened Mr S says he received a £700 deposit for a car sale. He says the buyer then raised a dispute about the ca... (2 pages)View decision -
Decision Reference DRN-5180244
27 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5180244 The complaint Ms K complains that Barclays Bank UK PLC (“Barclays”) hasn’t refunded her after she fell victim to an investment scam. What happened The background to this complaint is well-known to both parties. So, I won’t explain it all in detail again here. However, in sum... (3 pages)View decision -
Decision Reference DRN-5010837
27 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5010837 The complaint Mr K complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5199954
27 Dec 2024 HSBC UK Bank Plc Not upheldConsumer CreditDRN-5199954 The complaint Ms D complains that HSBC UK Bank Plc (HSBC) failed to provide sufficient support to enable her to provide the identification information they required to approve a new account with an overdraft. What happened In September 2024 Ms D applied for a new account wit... (2 pages)View decision -
Decision Reference DRN-5140374
27 Dec 2024 Pepper (UK) Limited Not upheldMortgagesDRN-5140374 The complaint Mrs H and Mr P complain that Pepper (UK) Limited trading as Engage Credit failed to warn them that their payments were no longer enough to cover their mortgage, then wouldn’t remove marks on their credit files, which are stopping them from remortgaging elsewher... (3 pages)View decision -
Decision Reference DRN-5193521
27 Dec 2024 MBNA Limited Not upheldBanking and PaymentsDRN-5193521 The complaint Mrs M complains that MBNA Limited have irresponsibly lent to her. What happened Mrs M was approved for an MBNA credit card in February 2024 with a £5,700 credit limit. She says that this was irresponsibly lent to her. Mrs M made a complaint to MBNA. MBNA did no... (2 pages)View decision
