We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 160340 results
-
Decision Reference DRN-5335289
5 Mar 2025 Madison CF UK Limited Not upheldBanking and PaymentsDRN-5335289 The complaint Mr O complains that Madison CF UK Limited trading as 118 118 Money was irresponsible in its lending to him. What happened In 2019, 118118 Money provided Mr O with a credit card account. He said that at the time he was experiencing financial difficulties and his... (3 pages)View decision -
Decision Reference DRN-4944669
5 Mar 2025 Handelsbanken plc Not upheldBanking and PaymentsDRN-4944669 Complaint Mr and Mrs O are unhappy that Handelsbanken plc didn’t agree to refund them after they reported falling victim to fraud. The relevant payments were made from a joint account, but as Mr O was the one who interacted with the fraudster, I will generally refer to him i... (3 pages)View decision -
Decision Reference DRN-5309491
5 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5309491 The complaint Mr R complains that Barclays Bank UK PLC trading as Barclaycard unfairly reduced his credit limit. What happened In early November 2024, Barclaycard wrote to Mr R to say that it was reducing his credit limit from £14,150 to £1,850, following a review and after ... (3 pages)View decision -
Decision Reference DRN-5239177
5 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5239177 The complaint Mrs C complains Monzo Bank Ltd won’t refund the full amount of money she lost after she fell victim to an ‘authorised push payment’ (“APP”) scam. What happened Our investigator didn’t uphold the complaint. Our Investigator said that even though Monzo did interv... (2 pages)View decision -
Decision Reference DRN-5308072
5 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5308072 The complaint Mr P complains Wise Payments Limited closed his personal account without any explanation. To put things right he wants the account reopened. What happened Wise contacted Mr P asking him to provide additional information in order for him to access the account. I... (2 pages)View decision -
Decision Reference DRN-5131896
5 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5131896 The complaint Mr B is being represented by a claims manager. He’s complaining about Monzo Bank Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to a cruel cryptocurrency investment scam. He says he was introduced to ... (3 pages)View decision -
Decision Reference DRN-5131859
5 Mar 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5131859 The complaint Mr B is being represented by a claims manager. He’s complaining about National Westminster Bank Plc because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to a cruel cryptocurrency investment scam. He says he was... (4 pages)View decision -
Decision Reference DRN-4793285
5 Mar 2025 Vodafone Limited Not upheldConsumer CreditDRN-4793285 The complaint Mr H complains about the outstanding amount owed under a fixed sum loan agreement, taken out with Vodafone Limited. What happened In January 2024, Mr H took out a fixed sum loan agreement with Vodafone, to buy a brand new mobile telephone handset. The handset h... (3 pages)View decision -
Decision Reference DRN-5140736
5 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5140736 The complaint Miss S complains that Revolut Ltd won’t reimburse her after she fell victim to a job scam. Miss S is professionally represented in bringing her complaint, but for ease of reading, I’ll refer to all submissions as being made by Miss S directly. What happened Mis... (13 pages)View decision -
Decision Reference DRN-4962001
5 Mar 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4962001 The complaint Ms W complains Lloyds Bank PLC unfairly blocked and closed her account, didn’t release her account balance, and returned a sum of money to a third party. She wants compensation for not being able to use the funds and for the distress and inconvenience caused. W... (5 pages)View decision
