We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157985 results
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Decision Reference DRN-5135901
10 Jan 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5135901 The complaint The estate of Mrs H disputes a transaction made from one of its accounts. It says TSB Bank PLC (“TSB”) should not have allowed the transaction to be made. This complaint has been brought by the executor of the late Mrs H’s will and for ease, I will refer to the... (2 pages)View decision -
Decision Reference DRN-5250792
10 Jan 2025 Yorkshire Building Society Not upheldMortgagesDRN-5250792 The complaint Mr T complains that following a Data Subject Access Request (“DSAR”) to Yorkshire Building Society that he discovered other customers personal data contained within his documents. What happened Mr T took out a residential mortgage with Yorkshire in April 2002 w... (2 pages)View decision -
Decision Reference DRN-4423484
10 Jan 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4423484 The complaint Mr T has complained that Monzo Bank Ltd won’t refund transactions he says he didn’t make or otherwise authorise. Mr T is also unhappy Monzo closed his account. What happened Mr T had a current account with Monzo. Mr T is unhappy Monzo have not refunded him f... (5 pages)View decision -
Decision Reference DRN-5112776
10 Jan 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5112776 The complaint G (a limited company) complains that The Royal Bank of Scotland (‘RBS’) closed its business bank account without any warning. It complains that RBS didn’t update its address on its system as requested. G’s complaint is brought by its director, Mr C. What happen... (4 pages)View decision -
Decision Reference DRN-5218828
10 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5218828 The complaint Mr E is unhappy that Lloyds Bank PLC added an incorrect telephone number to his online banking profile. What happened In September 2024, Mr E opened a new bank account with Lloyds. In his application, Mr E included his mobile telephone number. But once the new ... (2 pages)View decision -
Decision Reference DRN-4902746
10 Jan 2025 Landmark Mortgages Limited Not upheldMortgagesDRN-4902746 The complaint Ms J complains that Landmark Mortgages Limited is pursuing her for a shortfall on a joint mortgage she held with her former husband, and is reporting the conduct of the mortgage to her credit file. What happened Ms J and her former husband, who I’ll call Mr J, ... (3 pages)View decision -
Decision Reference DRN-5157318
10 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5157318 The complaint Mr H complains that Barclays Bank UK PLC trading as Barclaycard lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened In August 2017 Mr H applied for a credit card with Barclaycard. In his applicati... (3 pages)View decision -
Decision Reference DRN-4597676
10 Jan 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-4597676 The complaint Mr S has complained that Tesco Personal Finance Limited (trading as “Tesco Bank”) hasn’t refunded the money he lost as part of a fraudulent transaction. What happened The background of this complaint is already known to both parties, so I won’t repeat all of i... (3 pages)View decision -
Decision Reference DRN-5201580
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5201580 The complaint X complains about the actions of Revolut Ltd when he lost money to a scam. X is being represented by a claims management company but for ease of reading I’ll only refer to X. What happened In May 2023 X was approached via a messaging service about an employme... (4 pages)View decision -
Decision Reference DRN-4948756
10 Jan 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4948756 The complaint Miss R complains Barclays Bank UK PLC (“Barclays”) blocked and closed her account with immediate effect. Miss R says Barclays’ actions have impacted her credit rating, and she’s suffered distress and inconvenience. What happened The details of this complaint ar... (3 pages)View decision
