We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 160340 results
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Decision Reference DRN-5371447
4 Mar 2025 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-5371447 The complaint Mrs C complained about how Shop Direct Finance Company Limited (SDFCL) responded to a claim to refund a payment made for goods. What happened Mrs C paid for goods from a supplier I’ll call V in August 2022. The cash price was around £760. She paid for the good... (3 pages)View decision -
Decision Reference DRN-5228888
4 Mar 2025 Zempler Bank Limited Not upheldBanking and PaymentsDRN-5228888 The complaint Mr T complains that Zempler Bank Limited trading as Cashplus Bank lent to him irresponsibly. What happened In 2023 Cashplus gave Mr T a credit card with a limit of £1,000. Mr T considers that Cashplus did not properly assess his creditworthiness before giving h... (3 pages)View decision -
Decision Reference DRN-5152929
4 Mar 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5152929 The complaint Mr J complains that Santander UK Plc won’t refund money he says he lost to an investment scam. What happened In 2021, Mr J invested in a company – Buy2Let/Raedex Consortium Ltd (“R”) – which leased cars. Mr J paid in £42,000 to R in January 2021, by making two ... (7 pages)View decision -
Decision Reference DRN-5141076
4 Mar 2025 Lendable Ltd Not upheldConsumer CreditDRN-5141076 The complaint Mr C complains that the car he acquired through Lendable Ltd, trading as Autolend, wasn’t of satisfactory quality. He wants Lendable to allow him to reject the car, release him from his credit agreement, and reimburse him for his costs. What happened Mr C ente... (5 pages)View decision -
Decision Reference DRN-5356763
4 Mar 2025 ClearBank Limited UpheldBanking and PaymentsDRN-5356763 The complaint L, a limited company complains that ClearBank Limited (a Tide account) unfairly refused to refund all the money it has lost to a scam. Mr C, a director of L, brings this complaint on behalf of L. What happened Although a third party representative has brought t... (5 pages)View decision -
Decision Reference DRN-5369940
4 Mar 2025 Klarna Bank AB (publ) UpheldConsumer CreditDRN-5369940 The complaint Mr M complains about how Klarna Bank AB (publ) has administered his various credit agreements. What happened Mr M has several credit agreements with Klarna. In 2024, he complained about issues he’d had with his repayments. In short, Mr M said that Klarna was at... (4 pages)View decision -
Decision Reference DRN-5216589
4 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5216589 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was the victim of a crypto investment scam. Mr M is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (11 pages)View decision -
Decision Reference DRN-5110017
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110017 The complaint Mr F is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Around Septemb... (3 pages)View decision -
Decision Reference DRN-5079629
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5079629 The complaint Ms E complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms E is being represented by a claims management company this complaint. What happened The detailed background to this complaint is well-known to the parti... (3 pages)View decision -
Decision Reference DRN-4954450
4 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4954450 The complaint Mr F complains that Wise Payments Limited trading as Wise won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In late 2023 Mr F... (3 pages)View decision
