We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157985 results
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Decision Reference DRN-5246544
10 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5246544 The complaint R, a partnership, comprising of Mr C and Ms T, complains that Barclays Bank UK PLC (Barclays) haven’t done what they’ve asked them to do when trying to remove one of the partners from their partnership business bank account. Mr C and Ms T are also unhappy that ... (3 pages)View decision -
Decision Reference DRN-5099406
10 Jan 2025 Nationwide Building Society Not upheldMortgagesDRN-5099406 The complaint Mr C complains that Nationwide Building Society declined his mortgage application. He says he’s lost out financially as a result and believes it may have incorrectly declined the application. Mr C is seeking compensation. What happened Mr C wished to buy a prop... (3 pages)View decision -
Decision Reference DRN-4837055
10 Jan 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-4837055 The complaint Miss S complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened In May 2023 Miss S entered into a 25-m... (4 pages)View decision -
Decision Reference DRN-4997045
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4997045 The complaint Mr B complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam and believes it should refund him the money he lost as a result. The complaint has been brought on Mr B’s behalf by a professional representative, for ease I’l... (6 pages)View decision -
Decision Reference DRN-5073932
10 Jan 2025 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5073932 The complaint Miss W complains that Secure Trust Bank Plc trading as Moneyway has supplied her with a faulty car. Miss W wants to either reject the car or have it repaired. What happened Miss W entered into a hire purchase agreement with Moneyway to acquire a car. The agree... (3 pages)View decision -
Decision Reference DRN-5227580
10 Jan 2025 Plata Finance Limited Not upheldConsumer CreditDRN-5227580 The complaint Mr J says Plata Finance Limited (‘Plata’) irresponsibly lent to him. What happened Mr J took out a £10,000 loan repayable over 24 months from Plata in July 2024. The stated purpose of the loan was for home improvements. The monthly repayments were £520.17 and ... (3 pages)View decision -
Decision Reference DRN-5251116
10 Jan 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5251116 The complaint Miss D complains that Santander UK Plc (Santander) hasn’t done enough to assist her in recovering money she paid for a training course with her debit card. What happened In June 2023, Miss D purchased a training course over the telephone and paid a £3,000 depos... (4 pages)View decision -
Decision Reference DRN-5234869
10 Jan 2025 Close Brothers Limited Not upheldConsumer CreditDRN-5234869 Complaint Miss M complains that Close Brothers Ltd (“Close Brothers”) unfairly entered into a hire- purchase agreement with her. She’s said that the payments were higher than she said she could afford and didn’t sign an agreement. Background In October 2021, Close Brothers ... (4 pages)View decision -
Decision Reference DRN-5064807
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5064807 The complaint Ms M complains that Revolut Ltd didn’t do enough to protect her when she fell victim to a cryptocurrency investment scam. What happened In early 2023, Ms M was looking for an investment opportunity online and found an opportunity to invest in cryptocurrency. Sh... (3 pages)View decision -
Decision Reference DRN-4728280
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4728280 The complaint Mr P complains that Revolut Limited won’t refund money he lost when he was the victim of a scam. Mr P is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (12 pages)View decision
