We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 160340 results
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Decision Reference DRN-4784462
4 Mar 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4784462 The complaint Mr M complaints that Monzo Bank Ltd (Monzo) won’t refund the money he lost to a scam. What happened I’ve included a table of the disputed payments: Date & Time Transaction Amount 22/9/23 20:30 Card payment to cryptocurrency exchange (B) -£100 23/9/23 20:5... (7 pages)View decision -
Decision Reference DRN-5369231
4 Mar 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5369231 The complaint In summary, Mr K complains about the provision of an overdraft on his current account, by Bank of Scotland Plc, trading as Halifax. He has asked for a refund of all interest and charges incurred as a result of having the overdraft. In bringing his complaint, ... (8 pages)View decision -
Decision Reference DRN-5365692
4 Mar 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5365692 The complaint Mr O complains about the quality of a used car he acquired through a hire purchase agreement with Oodle Financial Services Limited trading as Oodle Car (‘Oodle’). Mr O says that the car wasn’t of satisfactory quality as he had significant problems with it from ... (6 pages)View decision -
Decision Reference DRN-5316296
4 Mar 2025 Intelligent Lending Limited UpheldMortgagesDRN-5316296 The complaint Mr C has complained that he was mis-sold a second charge mortgage by Intelligent Lending trading as Ocean. He has said that he feels Ocean recommended the mortgage that it would be paid the most for, rather than what was best for him. Mr C has said he doesn’t t... (4 pages)View decision -
Decision Reference DRN-5187630
4 Mar 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5187630 The complaint Miss H complains Lloyds Bank PLC misgendered her when she visited a branch. What happened Miss H said she visited her local branch of Lloyds. She described being misgendered by floor staff straight away on entering the branch. She explained she then spoke to an... (3 pages)View decision -
Decision Reference DRN-5369116
4 Mar 2025 TRANSUNION INTERNATIONAL UK LIMITED Not upheldConsumer CreditDRN-5369116 The complaint Mr M complains TransUnion International UK Limited (TU) are reporting missed payments on his credit file when they shouldn’t be. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant e... (5 pages)View decision -
Decision Reference DRN-5274130
4 Mar 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5274130 The complaint Miss S complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened At the end of October 2023 Miss S ente... (3 pages)View decision -
Decision Reference DRN-5360449
4 Mar 2025 J D Williams & Company Limited Not upheldConsumer CreditDRN-5360449 The complaint Mrs H complains J D Williams & Company Limited trading as Simply Be (JDW) won’t pay a refund for irresponsible lending on a store card directly to her. What happened Mrs H originally raised an irresponsible lending complaint to JDW. JDW accepted they’d irre... (4 pages)View decision -
Decision Reference DRN-5347414
4 Mar 2025 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-5347414 The complaint Mr L complains Capquest Debt Recovery Limited should be held responsible for the mis-sale of his loan, which they are currently servicing. What happened Mr L explained he took out a loan and payment protection insurance (PPI) with a company I’ll refer to as E, ... (2 pages)View decision -
Decision Reference DRN-5255740
4 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5255740 The complaint Mr C complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam. What happened In July 2023, Mr C was looking online and found an investment opportunity on a social media site. I’ll refer to the company offering the ... (8 pages)View decision
