We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 160340 results
-
Decision Reference DRN-5321376
3 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5321376 The complaint Mrs M complains that Barclays Bank UK PLC trading as Tesco Bank charged her interest when her 0% interest rate ended. What happened On 26 June 2023 Mrs M completed a money transfer of £3,300.00 to her Tesco credit card with a promotional interest rate of 0% for... (2 pages)View decision -
Decision Reference DRN-5117081
3 Mar 2025 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5117081 The complaint Miss M is unhappy that a car supplied to her under a hire purchase agreement with Stellantis Financial Services UK Ltd (Stellantis) was of an unsatisfactory quality. When I refer to what Miss M has said and what Stellantis have said, it should also be taken to... (4 pages)View decision -
Decision Reference DRN-5333391
3 Mar 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5333391 The complaint Mr P complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened Mr P applied for a credit card with Aqua in June 2021. In his application, Mr P said he was emplo... (4 pages)View decision -
Decision Reference DRN-5167754
3 Mar 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5167754 The complaint Mr W complains about how Healthcare Finance Limited (‘HFL’) responded to a claim he made to it in respect of dental treatment he paid for using the fixed sum loan it provided. What happened The parties are familiar with the background details of this complaint ... (5 pages)View decision -
Decision Reference DRN-4771243
3 Mar 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4771243 The complaint Mr H complains that J.P. Morgan Europe Limited, trading as Chase, won’t refund the money he lost when he fell victim to an investment scam. Mr H is being represented by a claims management company in this complaint. What happened The details of what happened ... (3 pages)View decision -
Decision Reference DRN-5368413
3 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5368413 The complaint Mr D complains that Wise Payments Limited (Wise) won’t refund him after he was the victim of a fake job scam. Mr D is represented by a third party, but for ease of reading I’ll refer to Mr D only. What happened Mr D says he received a message on his mobile pho... (5 pages)View decision -
Decision Reference DRN-5297417
3 Mar 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5297417 The complaint Mr O complains that Tesco Personal Finance Limited, trading as Tesco Bank unfairly closed his credit card account. What happened Around August last year, Mr O contacted Tesco Bank for support with his credit card PIN. At this point he was advised by Tesco Bank ... (2 pages)View decision -
Decision Reference DRN-5257538
3 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5257538 The complaint Miss D is unhappy with Barclays Bank UK PLC. Miss D used the switching process to move her bank account to Barclays from another bank. When the switch completed Miss D found that the new account didn’t include her old overdraft from her previous account. Barcla... (3 pages)View decision -
Decision Reference DRN-5187872
3 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5187872 The complaint Mr A is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel cryptocurrency recovery scam. This followed closely after he lost money to an investment scam when he was co... (5 pages)View decision -
Decision Reference DRN-5255594
3 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5255594 The complaint Mr A complains that Wise Payments Limited (“Wise”) closed his account unfairly. What happened Wise says Mr A opened a personal account with Wise in 2020. In late 2024 it contacted him to say that it was deactivating his account because his account was being use... (3 pages)View decision
