We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 160340 results
-
Decision Reference DRN-4950259
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4950259 The complaint Mr K complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr K was looking for work and had provided his informat... (3 pages)View decision -
Decision Reference DRN-4786892
28 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4786892 The complaint Mrs H and Mrs M complain about Barclays Bank UK PLC. They say that Barclays should refund them for a scam Mrs H fell victim to. Although the account the payments were made from is in joint names, I will refer to Mrs H throughout the decision as it was Mrs H th... (4 pages)View decision -
Decision Reference DRN-5305359
28 Feb 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5305359 The complaint Mr B is unhappy with Santander UK Plc. Mr B wanted to order a new chequebook. But as he didn’t have a mobile phone he wasn’t able to receive a One Time Passcode (OTP). Mr B said he had to call Santander and in total the process took him around 60 minutes. Mr B ... (3 pages)View decision -
Decision Reference DRN-5167835
28 Feb 2025 Nationwide Building Society Not upheldMortgagesDRN-5167835 The complaint Mr W complains that Nationwide Building Society didn’t repossess a property he owned jointly with his former partner quickly enough and then sold the property at an undervalue by private sale rather than at auction. What happened Mr W and his former partner own... (3 pages)View decision -
Decision Reference DRN-5364937
28 Feb 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5364937 The complaint Mr and Mrs W complain about Bank of Scotland plc trading as Halifax. They are unhappy with the valuation that was carried out in 2014 on their buy to let property. They think that the figure was too high. What happened Mr and Mrs W have an interest only mortgag... (4 pages)View decision -
Decision Reference DRN-5257532
28 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5257532 The complaint O has complained that HSBC UK Bank PLC (“HSBC UK”) failed to pay US$5,000 into its Global Money Account, that had been sent to it from another HSBC UK Global Money Account. What happened An instruction to send US$5,000 to O’s Global Money Account was made from ... (2 pages)View decision -
Decision Reference DRN-4911856
28 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-4911856 The complaint Mr S complains about Healthcare Finance Limited’s (HFL) response to his claim brought under section 75 Consumer Credit Act 1974 (s.75) in respect of dental aligner treatment he bought using a fixed sum loan from it. What happened In August 2023 Mr S bought a c... (4 pages)View decision -
Decision Reference DRN-5364499
28 Feb 2025 Honda Finance Europe Plc UpheldConsumer CreditDRN-5364499 The complaint Mr G complains that Honda Finance Europe Plc trading as Honda Financial Services (‘Honda Finance’) was irresponsible in its lending to him. He wants all interest and charges refunded, along with his deposit. He wants 8% interest added to his refunds and any adv... (3 pages)View decision -
Decision Reference DRN-5236535
28 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5236535 The complaint A company, which I’ll refer to as J complains that Lloyds Bank PLC trading as Lloyds Bank Cardnet (Cardnet) unfairly declined to process a number of its card transactions. In bringing this complaint, J is represented by its director, who I’ll refer to as Mr S ... (4 pages)View decision -
Decision Reference DRN-5364732
28 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5364732 The complaint Mr G complains that Lloyds Bank PLC won’t refund payments he made as part of a scam. What happened Mr G was the victim of a romance-led investment scam, involving the following payments from his Lloyds’ account. Payment number Date Description Amount 1 28 Septe... (5 pages)View decision
