We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171073 results
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Decision Reference DRN-5463491
5 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5463491 The complaint Miss A complains that Monzo Bank Ltd (‘Monzo’) have failed to refund around £9,000 she says she lost to a job scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the ... (2 pages)View decision -
Decision Reference DRN-5796164
5 Sep 2025 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-5796164 The complaint Mr M complains that HSL have unfairly refused to cancel his student loans despite him having met the threshold for them to do so. What happened II set out the background to this complaint and my initial findings in my provisional decision dated 1 August 2025 (b... (4 pages)View decision -
Decision Reference DRN-5506658
5 Sep 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5506658 Complaint Mr K is unhappy that Santander UK Plc didn’t reimburse him after he told it he’d fallen victim to a scam. Background In 2018, Mr K became aware of an investment opportunity involving a property development company that I’ll refer to as Company A. In August of that ... (2 pages)View decision -
Decision Reference DRN-5281634
5 Sep 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5281634 The complaint Mr A complains that Starling Bank Limited won’t refund money he lost when he was a victim of a scam. Mr A is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some ... (4 pages)View decision -
Decision Reference DRN-5531596
5 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5531596 The complaint Mr A complains that Monzo Bank Ltd won’t refund money he lost when he was a victim of a scam. Mr A is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key eve... (5 pages)View decision -
Decision Reference DRN-5734665
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5734665 The complaint Mr R complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr R has explained that in February and March 2... (2 pages)View decision -
Decision Reference DRN-5508711
5 Sep 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5508711 Complaint Mrs A is unhappy that Santander didn't reimburse her after she reported falling victim to a scam. Background In 2022, Mrs A became aware of an investment opportunity with a company referred to in this decision as “T”. T claimed to offer investment services acr... (3 pages)View decision -
Decision Reference DRN-5281570
5 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5281570 The complaint Mr A complains that Barclays Bank UK PLC won’t refund money he lost when he was a victim of a scam. Mr A is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some k... (4 pages)View decision -
Decision Reference DRN-5782957
5 Sep 2025 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5782957 The complaint Mr M complains that American Express Services Europe Limited (AESEL) provided misleading insurance on its website. What happened Mr M holds a Platinum Card with AESEL. The card incudes a travel insurance benefit with cover provided by a third party, AXA. In Jun... (2 pages)View decision -
Decision Reference DRN-5709232
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5709232 Complaint Mr S is unhappy that Revolut Ltd didn’t reimburse him after he reported falling victim to a scam. Background In early 2023, someone Mr S knew well contacted him about what they described as a promising investment opportunity with a company I’ll refer to as T. Mr S ... (3 pages)View decision
