We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 185689 results
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Decision Reference DRN-6147657
22 Apr 2026 Amazon Payments UK Limited UpheldBanking and PaymentsDRN-6147657 The complaint A company I’ll refer to as M complains Amazon Payments UK Limited (APUK) unreasonably blocked their account and withheld their funds. They would like to be compensated for the lost business. M is represented by Mrs A, a director. What happened M is a business... (2 pages)View decision -
Decision Reference DRN-6308738
22 Apr 2026 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-6308738 The complaint Mr A complaint is, in essence, that Mitsubishi HC Capital UK Plc (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) deci... (14 pages)View decision -
Decision Reference DRN-6087014
22 Apr 2026 Bank of Scotland Plc Not upheldMortgagesDRN-6087014 The complaint Miss B and Mr K complain that Bank of Scotland Plc trading as Birmingham Midshires has not treated them fairly in respect of their buy-to-let mortgages. What happened This complaint is about five buy-to-let mortgages that Miss band Mr K held with Birmingham Mid... (3 pages)View decision -
Decision Reference DRN-6302500
22 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6302500 The complaint Mrs W has complained about how Barclays Bank UK PLC trading as Tesco Bank (Tesco) handled her request for a refund. What happened In October 2025, Mrs W made three payments to a tour operator (the supplier) for tickets to three tourist sites for two people. M... (4 pages)View decision -
Decision Reference DRN-6099943
22 Apr 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6099943 The complaint Ms A complains that Revolut Ltd won’t reimburse her after she fell victim to a scam. Ms A is represented by a family member in bringing her complaint, but for ease of reading I’ll refer to all submissions as being made by Ms A directly. What happened The circum... (4 pages)View decision -
Decision Reference DRN-6081997
22 Apr 2026 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-6081997 The complaint Miss W complains about issues she’s experienced with her account with Shop Direct Finance Company Limited trading as Very. What happened Miss W holds a credit account with Very. In May 2025 Miss W contacted Very and advised that she was undergoing tests for ADH... (2 pages)View decision -
Decision Reference DRN-6099944
22 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6099944 The complaint Ms A complains that Barclays Bank UK PLC won’t reimburse her after she fell victim to a scam. Ms A is represented by a family member in bringing her complaint, but for ease of reading I’ll refer to all submissions as being made by Ms A directly. What happened T... (3 pages)View decision -
Decision Reference DRN-6249054
22 Apr 2026 Kroo Bank Ltd UpheldBanking and PaymentsDRN-6249054 The complaint Ms C is being represented by solicitors. She’s complaining about Kroo Bank Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms C fell victim to a cruel investment scam after responding to an online advert that appeared... (7 pages)View decision -
Decision Reference DRN-6263823
22 Apr 2026 The Mansfield Building Society UpheldBanking and PaymentsDRN-6263823 The complaint G, a limited company, complains about the interest rate applicable to the account it held with The Mansfield Building Society (Mansfield). It also complains about the service it received. What happened G opened a 180-day notice, variable interest savings accoun... (4 pages)View decision -
Decision Reference DRN-6141247
22 Apr 2026 Oodle Financial Services Limited Not upheldConsumer CreditDRN-6141247 The complaint Mr L complains that the van he acquired financed through a hire purchase agreement with Oodle Financial Services Limited trading as Oodle Car Finance ("Oodle") wasn't of satisfactory quality. What happened The detailed background to this complain... (4 pages)View decision