We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158533 results
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Decision Reference DRN-5220200
6 Jan 2025 Lloyds Bank PLC Not upheldConsumer CreditDRN-5220200 The complaint Mr W says Lloyds Bank PLC irresponsibly lent to him. What happened Mr W took out a loan for £5,300 over 84 months on 14 July 2016. The monthly repayments were £68.38 and the APR was 9.6%. The loan was given to enable Mr W to repay his overdraft with Lloyds as t... (2 pages)View decision -
Decision Reference DRN-5197119
6 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5197119 The complaint The estate of Mrs G is unhappy that Lloyds Bank PLC allowed one of the named executors of the estate to remove money from an account without the knowledge or consent of the other named executor. What happened Sadly, in December 2022, the late Mrs G passed away.... (2 pages)View decision -
Decision Reference DRN-5207109
6 Jan 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5207109 The complaint Mr P complains that on more than one occasion there have been errors made by Santander UK Plc (“Santander”) when his account and profile have been merged or mixed up with his twin brother’s. What happened On 12 October 2022 Mr P applied for an Esaver account wi... (3 pages)View decision -
Decision Reference DRN-5241350
6 Jan 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5241350 The complaint Mr L complains that Lloyds Bank PLC (‘Lloyds’) won’t refund the money he says was lost as the result of a scam. What happened In June 2019, Mr L saw an online advertisement regarding an investment, with a company I’ll refer to as B. Mr L attended a seminar, an... (5 pages)View decision -
Decision Reference DRN-5199685
6 Jan 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5199685 The complaint Mr H complains Santander UK Plc required further security checks he was unable to answer after he had passed its Voice ID (VID) verification system when he telephoned Santander in August 2024. What happened Mr H explained he called Santander in early August 20... (3 pages)View decision -
Decision Reference DRN-5187317
6 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5187317 The complaint Mr B complains Barclays Bank UK PLC (Barclays) unfairly refused a payment he made using an old cheque book. What happened Mr B says in June 2024 he issued a cheque for a rights issue for the sum of £2,225.25 and was informed by the beneficiary the cheque hadn’t... (3 pages)View decision -
Decision Reference DRN-5185482
6 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5185482 The complaint Mr B complains that Moneybarn No. 1 Limited was irresponsible in its lending to him. He wants his conditional slae agreement cancelled and the money he has paid refunded as well as receiving compensation for the stress and anxiety he has been caused. What happe... (3 pages)View decision -
Decision Reference DRN-5206361
6 Jan 2025 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5206361 The complaint Mr M complains about a number of damage charges Mitsubishi HC Capital UK PLC trading as Novuna Vehicle Solutions (“Novuna) is seeking the payment of after he returned a car to it that had previously been on hire to him. What happened In 2019 Mr M entered into a... (3 pages)View decision -
Decision Reference DRN-5219452
6 Jan 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5219452 The complaint Mrs K complains that a used car supplied to her by Startline Motor Finance Limited (Startline) under a hire purchase agreement was of unsatisfactory quality. What happened In February 2023, Mrs K entered into a hire purchase agreement ... (5 pages)View decision -
Decision Reference DRN-5136166
6 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5136166 The complaint Mr and Mrs H complain Lloyds Bank PLC (“Lloyds”) have made mistakes in relation to the overdraft on their account. What happened Mr and Mrs H are unhappy as Lloyds blocked Mr H’s debit card on 28 May 2024. When they called to reinstate it they were told there w... (4 pages)View decision
