We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158214 results
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Decision Reference DRN-4965508
19 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4965508 The complaint Mr K complains that National Westminster Bank Plc hasn’t reimbursed funds he says he lost to a property investment scam. What happened Mr K complains about payments he made from his account from July 2021 to November 2022 which he says were invested in a proper... (3 pages)View decision -
Decision Reference DRN-5223014
19 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5223014 The complaint Mr M complains that National Westminster Bank Plc (NatWest) won’t refund the money he lost when he fell victim to a scam. What happened Mr M met an individual I’ll refer to as P on social media. P claimed to be making a lot of money through investing, and to be... (3 pages)View decision -
Decision Reference DRN-5174166
19 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5174166 The complaint Ms G complains HSBC UK Bank Plc (“HSBC”) withheld access to her salary when it had said she could access it whilst reviewing and restricting her Basic bank account. Ms G says HSBC’s actions have caused her financial loss, significant distress, and inconvenience... (3 pages)View decision -
Decision Reference DRN-5038599
19 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5038599 Complaint Mr P is unhappy that Lloyds Bank PLC didn’t reimburse him after he told it he’d fallen victim to a scam. Background In May 2023, Mr P signed up to a dating website. I understand the website is generally regarded as trustworthy and Mr P believed that users on the si... (3 pages)View decision -
Decision Reference DRN-5136866
19 Dec 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5136866 The complaint Mr H complains that HSBC UK Bank Plc (‘HSBC’) won’t refund the money he says was lost as the result of a scam. What happened In 2020, Mr H found an investment opportunity through an advertisement for a company I’ll refer to as B. Mr H says the presentation by ... (5 pages)View decision -
Decision Reference DRN-5219963
19 Dec 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5219963 Complaint Mr W is unhappy with the way Santander UK Plc (Santander) has dealt with problems he has had using his account. Background Mr W has experienced a series of issues with his account at Santander. I’m not considering all of those issues as part of this complaint. Inst... (3 pages)View decision -
Decision Reference DRN-5222421
19 Dec 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5222421 The complaint Mrs A is unhappy Bank of Scotland plc trading as Halifax blocked her online banking and later invoked the Banking Protocol, after they had concerns about a transfer she was trying to make. What happened Mrs A was attempting to transfer money from her Halifax a... (5 pages)View decision -
Decision Reference DRN-5223460
19 Dec 2024 Bank of Scotland Plc UpheldMortgagesDRN-5223460 The complaint Ms W complains that Bank of Scotland plc trading as Halifax: Has overcharged her interest on her mortgage since 2009 when it incorrectly refused to allow her to take out a new rate without her ex-partner’s permission. Failed to honor a refund it promised i... (7 pages)View decision -
Decision Reference DRN-5218303
19 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5218303 The complaint Mrs W complains Nationwide Building Society (“Nationwide”) closed her accounts because of the country she lives in being prescribed by it as high-risk. Mrs W is also unhappy with Nationwide’s actions in retrieving her closing balance. Mrs W is represented by h... (4 pages)View decision -
Decision Reference DRN-4898846
19 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4898846 The complaint Mr H complains about the difficulties involved when trying to open a Flex Regular Saver savings account and the information given by Nationwide Building Society What happened Mr H says around 15 September 2023 he tried to open a savings account with Nationwide.... (3 pages)View decision
