We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-5146840
5 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5146840 The complaint Miss M complains NewDay Ltd trading as Aqua irresponsibly lent to her. Miss M is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Miss M herself. What... (3 pages)View decision -
Decision Reference DRN-5190635
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5190635 The complaint Miss S complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss S has explained that in May 2023 she mad... (7 pages)View decision -
Decision Reference DRN-5140919
5 Dec 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5140919 The complaint Mr M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan he couldn’t afford due to the number of loans he’d recently taken out. What happened Mr M was granted a £200 loan on 11 April 2024, and he wa... (3 pages)View decision -
Decision Reference DRN-5140541
5 Dec 2024 Valour Finance Limited Not upheldConsumer CreditDRN-5140541 The complaint Mr A complains Valour Finance Limited trading as Savvy.co.uk (“Valour”) provided him with loans he couldn’t afford to repay. What happened A summary of Mr A’s borrowing can be found in the table below. loan number loan amount agreement date repayment date num... (5 pages)View decision -
Decision Reference DRN-5128358
5 Dec 2024 Principality Building Society Not upheldBanking and PaymentsDRN-5128358 The complaint Mr O complains that Principality Building Society didn’t send him an activation code for his savings account which resulted in inconvenience and the loss of interest. What happened Mr O explains that he opened an online account with Principality on 12 August 20... (2 pages)View decision -
Decision Reference DRN-5111535
5 Dec 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5111535 The complaint Mr A complains that Nationwide Building Society (“Nationwide”) won’t refund the money he lost as part of a scam. What happened In early 2023, a friend of Mr A’s told him about an investment scheme they were involved in. This friend showed Mr A the investment p... (4 pages)View decision -
Decision Reference DRN-5125429
5 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5125429 The complaint Mrs H, through a representative, says NewDay Ltd (trading as Marbles) irresponsibly lent to her. What happened Mrs H took out a credit card from NewDay in September 2021. She was given a £300 credit limit. This was increased three times until it reached £3,000 ... (3 pages)View decision -
Decision Reference DRN-5170092
5 Dec 2024 Plum Fintech Limited Not upheldBanking and PaymentsDRN-5170092 The complaint Mr F complains that Plum Fintech Limited (“Plum”) unfairly requested evidence of the source of his funds when investing in a cash ISA with it. In particular, Mr F is unhappy Plum didn’t disclose information detailing the enquiries it would make regarding the so... (4 pages)View decision -
Decision Reference DRN-4796040
5 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4796040 The complaint Miss M complains Barclays Bank UK PLC unfairly closed her account and provided her with poor service. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. Miss M held a current account wi... (4 pages)View decision -
Decision Reference DRN-5189850
5 Dec 2024 PayPal UK Ltd Not upheldBanking and PaymentsDRN-5189850 The complaint Mr T complains PayPal UK Ltd didn’t help him when trying to fix a problem with an offer. What happened Mr T received an offer from PayPal. Mr T had to forward a link to another person, who needed to be a new PayPal customer, and they needed to complete a paym... (2 pages)View decision
